FinTech Platform Support Specialist — Elevate User Experience

Smallon; Johannesburg; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Health and wellness benefits

Job summary

Smollan is seeking a capable frontline technical support specialist to troubleshoot digital platforms used by STANLIB clients. You’ll resolve queries, preserve high usability, and contribute to a seamless user experience across proprietary tools.

The role requires 3+ years in end-user support, a related degree, strong diagnostic skills and clear communication. You’ll work with business and tech teams on upgrades, maintain guides, and help evolve our digital platform.

Qualifications

• NQF Level 05 certificate in Business/Finance/Consumer Behaviour.
• Bachelor’s degree in Investments/Finance/Consumer Behaviour preferred.
• 3+ years in end-user technical support, preferably in financial services.

Responsibilities

• Provide timely support and troubleshooting via phone, email, chat for platform users.
• Escalate complex issues to appropriate teams.
• Maintain high first-call resolution and user satisfaction.
• Update knowledge base and user guides.
• Collaborate with business and technology teams on feature rollouts.
• Train internal teams on digital best practices.

Skills

Diagnostic skills

Attention to detail

Communication skills

Customer service oriented

Education

NQF Level 05 certificate in Business/Finance/Consumer Behaviour

Bachelor’s degree in Investments/Finance/Consumer Behaviour

Job description

Smollan is seeking a capable frontline technical support specialist to troubleshoot digital platforms used by STANLIB clients. You’ll resolve queries, preserve high usability, and contribute to a seamless user experience across proprietary tools.

The role requires 3+ years in end-user support, a related degree, strong diagnostic skills and clear communication. You’ll work with business and tech teams on upgrades, maintain guides, and help evolve our digital platform.