Production Support Analyst

Boardroom Appointments; Johannesburg; On-site; ZAR 420,000 - 680,000; Full time

Job summary

Boardroom Appointments is seeking a Production Support Analyst to provide technical and production support across banking integrations. The role involves 24x7 platform support with weekend and extended hours as needed, troubleshooting API integrations, reading logs, and coordinating with stakeholders.

The ideal candidate has 3-5 years in technical support, API knowledge, SQL experience (MySQL), and strong communication skills to liaise with clients and internal teams.

Qualifications

• 3–5 years of technical and support experience.
• Hands-on with platform technology and API integrations.
• Experience in a Banking environment is preferred.
• Excellent written and spoken communication with stakeholders.
• Ability to read and interpret log files and network traces.

Responsibilities

• Provide technical resource guidance for Host to Host API offerings.
• Offer specialist business and systems support to Corporate and Investment banking clients.
• Support a 24x7 platform with weekend and extended hours as required.
• Troubleshoot integrations and provide client-facing support.
• Collaborate with product and client engagement teams to resolve issues.

Skills

SQL

APIs

Log file analysis

JSON

XML

Banking domain knowledge

Stakeholder management

Communication skills

Problem solving

Tools

MySQL

Traceroute

Telnet

Job description

About the job Production Support Analyst

• 3-5 years technical and support experience
• Proven experience of working hands-on with a variety of platform technology
• API integrations and providing technical support on the same, preferably in a Banking environment.
• Knowledge of relevant internet and connectivity protocols.
• Knowledge of API's
• Expert experience in reading log files, understanding of reading traceroute and telnets.
• Experience with SQL and a variety of databases .e.g. MySQL etc. (internal and external APIs, file transfers, and SQL queries).
• Creative, collaborative thinker with an ability to learn new things, assess problems, and identify proactive solutions quickly.
• Self-starter, dependable, reliable, detail oriented, time management sensitive, and comfortable leading change and getting things done with accuracy.
• Stakeholder management experience, with the ability to communicate effectively at different levels of an organization.
• Office based and willing to work weekends and extended hours when required
• Experience with SQL and a variety of databases .e.g. MySQL, APIs, file transfers protocols
• The ability to understand JSON/XML
• Excellent communication skills and ability to engage with internal and external stakeholders and clients.

Responsibilities:

• To provide guidance as a technical resource and subject matter expert for the company's Host to Host channel's API offerings.
• To provide specialist business and systems support to Corporate and Investment (C&I) banking clients to help minimize business disruption and enable business continuity.
• This role provides support to a platform that operates 24x7 with business hours- Monday to Sunday and will include some out of hours activity to support both anticipated and unplanned system changes.
• Working understanding of Foreign Exchange and SWIFT would be beneficial
• Serves as a liaison between various product and client engagement teams.
• End to end resolution of production queries raised by the client engagement teams while also ensuring constant liaison activities with relevant stakeholders till resolution
• Troubleshooting existing integrations and providing technical support to our C&I clients.
• Relationship management: Facilitates issue resolution with technology partners and plays an advisory role as it relates to system enhancements for an enhanced client experience.
• Communicates product and detailed data specifications to clients and partners as needed in technical or non-technical client meetings.
• Identifies and suggests process and technology opportunities which will improve the API serviceoffering to customers and drive internal efficiencies as it relates to the banks Host-to-Host platform.
• Performs full system, data integrity and user acceptance testing with technology platforms.
• Provides technical expertise and guidance to clients representatives and technical specialists.
• Expert experience in troubleshooting network problems.