Technical Support Specialist

Placements24; East London; Hybrid; ZAR 162,000 - 198,000; Full time

Benefits offered by this job

Competitive salary

Health and retirement benefits

Flexible remote work arrangements

Ongoing training and development

Job summary

Placements24 in South Africa seeks a Technical Support Specialist to join a fully remote team, delivering advanced troubleshooting for software and hardware, and providing prompt, clear solutions to clients nationwide.

You will diagnose issues on Windows and macOS, support SaaS products, document resolutions, and escalate complex cases to senior engineers, while maintaining excellent customer service and knowledge sharing.

Qualifications

• 2–4 years in technical support.
• Experience diagnosing Windows and macOS issues.
• Experience supporting SaaS products or web apps.
• Strong problem-solving and communication skills.
• Fully remote role, ideally near East London or willing to work remotely.

Responsibilities

• Provide high-level technical support and troubleshooting for software applications and IT infrastructure.
• Diagnose and resolve technical hardware and software issues efficiently.
• Document support activities, resolutions, and knowledge base articles.
• Escalate unresolved issues to senior technical staff or development teams as needed.
• Communicate technical solutions clearly to end-users of varying technical expertise.
• Monitor system performance and proactively identify potential issues.

Skills

Technical troubleshooting

Windows/macOS

SaaS support

Remote work

Diagnostics & problem solving

Job description

About the Role

Our client is seeking a skilled Technical Support Specialist to join their remote team, supporting operations for clients in and around East London . This role focuses on providing advanced technical assistance, diagnosing, and resolving complex issues related to the client's software and hardware products. You will be a crucial part of the technical support infrastructure, ensuring our clients receive prompt and effective solutions. The ideal candidate is proficient in troubleshooting, possesses excellent communication skills, and is committed to delivering a superior remote support experience, ensuring seamless operations for users nationwide.

Key Responsibilities

• Provide high-level technical support and troubleshooting for software applications and IT infrastructure.
• Diagnose and resolve technical hardware and software issues efficiently.
• Document support activities, resolutions, and knowledge base articles.
• Escalate unresolved issues to senior technical staff or development teams as needed.
• Communicate technical solutions clearly to end-users of varying technical expertise.
• Monitor system performance and proactively identify potential issues.

Requirements

• 2-4 years of experience in a technical support role.
• Proficiency in diagnosing and resolving issues with operating systems (Windows, macOS).
• Experience supporting SaaS products or web-based applications.
• Strong understanding of network protocols and hardware troubleshooting.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and effectively in a fully remote capacity, ideally based in or near East London .

Benefits

• Competitive salary commensurate with experience.
• Comprehensive health and retirement benefits.
• Flexible remote work arrangements.
• Ongoing training and professional development opportunities.
• A dynamic and supportive team environment focused on technical excellence.