Technical Support Engineer

Placements24; Durban; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Vacation policy

Remote work

Professional development

Job summary

Placements24 is seeking a highly skilled Technical Support Engineer to join their innovative team in Durban. In this role you will provide advanced technical assistance to clients, diagnosing and resolving complex hardware and software issues, and collaborating with engineering and product teams to identify root causes and drive product improvements.

This fully remote position offers the opportunity to support a global client base with robust SLAs, remote diagnostics, strong troubleshooting, and

Qualifications

• Experience as Technical Support Engineer or similar advanced support role.
• Strong knowledge of OS, networks, and common software applications.
• Desirable: scripting with Python or Bash; certifications are advantageous.

Responsibilities

• Provide Tier 2/3 technical support for complex software and hardware issues.
• Diagnose, troubleshoot and resolve customer problems promptly.
• Document solutions and create knowledge base articles for internal/external use.
• Collaborate with development teams to report bugs and suggest product enhancements.
• Manage and prioritize support tickets, ensuring adherence to SLAs.
• Perform remote diagnostics for a global client base.

Skills

Technical troubleshooting

Network protocols

Operating systems

Python scripting

Communication skills

Job description

About the Role

Our client is seeking a highly skilled Technical Support Engineer to join their innovative team in Durban . In this critical role, you will provide advanced technical assistance to clients, diagnosing and resolving complex hardware and software issues. You will work closely with engineering and product teams to identify root causes of technical problems and contribute to product improvements. This position offers a fantastic opportunity for an individual with a strong technical aptitude and a passion for problem-solving, contributing to a leading technology firm based in the beautiful coastal city of Durban , with the flexibility of a remote work arrangement.

Key Responsibilities

• Provide Tier 2/3 technical support for complex software and hardware issues.
• Diagnose, troubleshoot, and resolve customer-reported problems in a timely manner.
• Document technical solutions and create knowledge base articles for internal and external use.
• Collaborate with development teams to report bugs and suggest product enhancements.
• Manage and prioritize support tickets, ensuring adherence to service level agreements (SLAs).
• Perform remote diagnostics and support for a global client base.

Requirements

• Proven experience as a Technical Support Engineer or in a similar advanced support role.
• In-depth knowledge of operating systems, network protocols, and common software applications.
• Experience with scripting languages (e.g., Python, Bash) is highly desirable.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Excellent communication skills, both written and verbal, for technical and non-technical audiences.
• Relevant certifications (e.g., CompTIA, Microsoft) are advantageous.

Benefits

• Competitive salary and potential for performance-based incentives.
• Comprehensive health and wellness benefits.
• Generous vacation and paid time off policy.
• Professional development and training opportunities.
• Fully remote work environment with excellent support for remote employees.