Technical Support Representative

Placements24; Randburg; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and pension

Paid time off

Collaborative Randburg office

Work with innovative technologies

Job summary

Placements24 is seeking a skilled Technical Support Representative to join our Randburg office. You will diagnose and resolve hardware, software and network issues, guiding users with clear, patient instructions and maintaining courtesy across all channels.

You will respond via phone, email and ticketing system, document interactions, escalate unresolved problems when needed, and stay current on product knowledge and technical advancements relevant to the role.

Qualifications

• Previous experience in a technical support role.
• Ability to troubleshoot OS and application issues.
• Strong understanding of computer hardware and network basics.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• High school diploma or equivalent; technical certifications are a plus.

Responsibilities

• Respond to technical support requests via phone, email, and ticketing system.
• Diagnose hardware, software, and network issues and provide effective solutions.
• Guide users through troubleshooting steps and provide clear instructions.
• Document all technical issues, resolutions, and customer interactions accurately.
• Escalate unresolved issues to senior technical staff or relevant departments.
• Stay updated on product knowledge and technical advancements relevant to the role.

Skills

Technical support

Troubleshooting

Hardware basics

Networking basics

Clear communication

Explain tech to users

Education

High school diploma

Technical certifications

Tools

Ticketing system

Job description

About the Role

Our client is seeking a skilled and helpful Technical Support Representative to provide essential technical assistance to their user base in Randburg . You will be responsible for diagnosing and resolving a wide range of technical issues related to the company's products and services. This role requires a patient demeanor, strong problem-solving abilities, and the capacity to communicate technical information clearly to users of varying technical expertise. Working in our client's Randburg office, you will be part of a dedicated support team committed to ensuring our customers can utilize our offerings without interruption. This is an excellent opportunity to apply your technical skills and contribute to customer satisfaction.

Key Responsibilities

• Respond to technical support requests via phone, email, and ticketing system.
• Diagnose hardware, software, and network issues and provide effective solutions.
• Guide users through troubleshooting steps and provide clear instructions.
• Document all technical issues, resolutions, and customer interactions accurately.
• Escalate unresolved issues to senior technical staff or relevant departments.
• Stay updated on product knowledge and technical advancements relevant to the role.

Requirements

• Previous experience in a technical support role.
• Proficiency in troubleshooting common operating system and application issues.
• Strong understanding of computer hardware and network basics.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• High school diploma or equivalent; technical certifications are a plus.

Benefits

• Competitive annual salary.
• Full benefits package including medical aid and pension.
• Paid time off and opportunities for training.
• A collaborative office environment in Randburg .
• Opportunity to work with innovative technologies.