Technical Support Manager — Lead Team, Hybrid Work

Placements24; Randburg; Hybrid; ZAR 700,000 - 1,000,000; Full time

Benefits offered by this job

Salary incentives

Health and pension

Professional development

Hybrid work option

Job summary

Placements24 in Randburg is seeking a seasoned Technical Support Manager to lead the technical support department. You will oversee daily operations, drive service improvements, and mentor a team of support engineers to deliver exceptional assistance.

The role requires strong IT, networks, and troubleshooting expertise, with a proven leadership track record. You will collaborate across teams, monitor SLAs, and shape processes to enhance product usability and customer satisfaction.

Qualifications

• Significant experience in technical support with leadership.
• Strong understanding of IT systems, networks, and troubleshooting.
• Experience with managing and developing a technical support team.
• Excellent problem-solving and communication skills.
• Experience with helpdesk software and CRM systems.

Responsibilities

• Manage and direct the daily operations of the technical support team.
• Develop and implement strategies to enhance technical support service delivery.
• Recruit, train, and mentor technical support staff.
• Monitor key performance indicators and ensure service level agreements are met.
• Handle escalated technical issues and provide guidance to the team.
• Collaborate with other departments to improve product usability and support processes.

Skills

Leadership

Technical support

Customer service

Problem solving

Communication

Tools

CRM systems

Job description

Placements24 in Randburg is seeking a seasoned Technical Support Manager to lead the technical support department. You will oversee daily operations, drive service improvements, and mentor a team of support engineers to deliver exceptional assistance.

The role requires strong IT, networks, and troubleshooting expertise, with a proven leadership track record. You will collaborate across teams, monitor SLAs, and shape processes to enhance product usability and customer satisfaction.