Technical Support Engineer, Americas - Securing PKI & Trust

DigiCert; Cape Town; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Generous paid time off

Health and wellness support

Education assistance and LinkedIn学习

Job summary

DigiCert is seeking a detail-oriented Technical Support Engineer to join our team and support the DigiCert One platform for US-based customers. The role emphasizes world-class service, problem solving, and collaboration with Validation and cross-functional teams.

The candidate will work during US hours, handling inquiries via phone and email, using internal tools and knowledge bases to provide timely resolutions and contribute to knowledge base articles.

Qualifications

• 2+ year degree in IT or related technical field or equivalent work experience.
• 2+ years in a technical support role within the tech industry.
• Strong problem-solving skills; PKI knowledge and REST APIs understanding are preferred.
• Experience with Windows OS, macOS, Unix; familiarity with SSO and two-factor authentication.
• Excellent written and verbal communication; organized and self-motivated.

Responsibilities

• Provide support to US-based DigiCert One platform customers via phone and email.
• Maintain professional image in all interactions and ensure high-quality service.
• Collaborate with Validation and cross-functional teams to resolve issues.
• Identify trends in customer inquiries and report them to supervisors.
• Utilize knowledge base and internal tools to resolve problems efficiently.
• Contribute to DigiCert Knowledge Base for future reference.

Skills

PKI knowledge

REST APIs

Windows OS

Active Directory

macOS

Unix/Linux

SSO

Two-factor auth

Problem solving

Communication skills

Time management

Teamwork

Industry certifications (Security+)

Education

2+ year degree in IT or related technical field

Job description

DigiCert is seeking a detail-oriented Technical Support Engineer to join our team and support the DigiCert One platform for US-based customers. The role emphasizes world-class service, problem solving, and collaboration with Validation and cross-functional teams.

The candidate will work during US hours, handling inquiries via phone and email, using internal tools and knowledge bases to provide timely resolutions and contribute to knowledge base articles.