Strategic Enterprise Customer Success Manager (Security)

digicert; Cape Town; On-site; ZAR 600,000 - 1,200,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Generous PTO and family leave

Job summary

DigiCert is seeking a Customer Success Manager to manage some of DigiCert's largest Enterprise PKI, IoT and TLS clients, serving as a primary contact and ensuring client needs are met through proactive communication and cross-functional collaboration with internal teams.

The ideal candidate will manage multiple accounts, resolve issues quickly, and identify opportunities to drive growth and enhance client satisfaction while maintaining a high level of customer service.

Qualifications

• 2+ years customer success/relationship/account management experience in Digital Security, SaaS or Software.
• Fluency in Dutch, Spanish, and/or French would be advantageous.
• Experience with CRM tools such as Salesforce and MS Office Suite.
• Demonstrated ability to work in a fast-paced, cross-functional team environment.

Responsibilities

• Understand and articulate a customer's objectives and the impact of DigiCert solutions.
• Manage and grow customer relationships across internal teams including Sales, Support and Product.
• Present customer business reviews to executives and technical contacts.
• Monitor renewals to avoid service disruption and communicate upcoming changes.

Skills

Customer success

Account management

Relationship building

CRM tools

Salesforce

MS Office

Multilingual

Tools

Salesforce

MS Office Suite

Job description

DigiCert is seeking a Customer Success Manager to manage some of DigiCert's largest Enterprise PKI, IoT and TLS clients, serving as a primary contact and ensuring client needs are met through proactive communication and cross-functional collaboration with internal teams.

The ideal candidate will manage multiple accounts, resolve issues quickly, and identify opportunities to drive growth and enhance client satisfaction while maintaining a high level of customer service.