Enterprise PKI & TLS Customer Success Manager

DigiCert; Cape Town; Remote; ZAR 600,000 - 1,000,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Generous paid time off & holidays

Health and wellness resources

Education and professional development

LinkedIn Learning access

Job summary

DigiCert is seeking a Customer Success Manager to oversee some of our largest Enterprise PKI, IoT and TLS clients. You will be the primary contact, ensuring client needs are met through proactive communication and strategic planning with internal teams in Sales, Support, Product and Compliance.

The role requires managing multiple accounts, resolving issues quickly, and identifying opportunities to drive growth and customer satisfaction, aligned to US working hours.

Qualifications

• 2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector.
• Excellent written and verbal communications skills.
• Ability to work in a fast-paced, cross-functional environment.

Responsibilities

• Understand and articulate a customer’s business objectives and the impact DigiCert’s solutions have on their business objectives
• Understand how our customers are utilizing DigiCert’s security solutions and recommend additional features that can be leveraged to increase their security posture
• Develop and proactively manage strong relationships with internal personnel in all functional areas of DigiCert including Sales, Support and Product Management
• Present customer business reviews to executive business owners and technical customer contacts as well as internal stake holders
• Monitor service renewals and expirations to avoid disruption to service
• Communicate upcoming changes which may impact services
• Provide expert level escalation management techniques and effectively communicate ongoing status of technical issues to key stakeholders
• Manage customer lifecycle to ensure customer’s business goals are met and they realize value in their investment
• Drive and maintain a high level of customer satisfaction
• Assist Sales account managers with the renewal of all entitlements and solutions for your customers
• Provide accurate and timely reporting to meet both internal and customer requirements
• Invest in ongoing self-development to acquire industry relevant skills necessary to satisfy your customer’s needs (i.e., Security+ certification)

Job description

DigiCert is seeking a Customer Success Manager to oversee some of our largest Enterprise PKI, IoT and TLS clients. You will be the primary contact, ensuring client needs are met through proactive communication and strategic planning with internal teams in Sales, Support, Product and Compliance.

The role requires managing multiple accounts, resolving issues quickly, and identifying opportunities to drive growth and customer satisfaction, aligned to US working hours.