Enterprise Technical Account Manager, Premier Support

DigiCert

Cape Town

On-site

ZAR 600,000 - 900,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Generous paid time off

Health cover

Pension plan

Job summary

DigiCert is seeking a Technical Account Manager to support its most strategic enterprise customers, primarily for the US market and PST business hours. You will act as a trusted technical advisor and primary contact for Premium Support customers, delivering proactive, high-touch support and SME guidance across DigiCert products and services.

As a TAM, you will lead issue management, guide best practices, and partner with internal teams to ensure optimal customer outcomes, minimizing risk and

Qualifications

Bachelor's degree in business, information technology, or related field preferred.
3+ years in customer support, account management, or client success in technical/service field.
Experience in security industry or with technical support products is a plus.

Responsibilities

Facilitate timely solutions for technical support problems with minimal disruption.
Collaborate with internal teams to monitor and manage customer issues.
Provide Premier-quality account management and act as primary contact for Premier Support customers.
Conduct periodic business reviews and provide actionable insights and health assessments.

Skills

Customer support

Account management

Client success

Technical support

Team collaboration

Education

Bachelor's degree

Tools

Microsoft

AWS

Linux

Job description

As a TAM, you will lead issue management, guide best practices, and partner with internal teams to ensure optimal customer outcomes, minimizing risk and

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