Technical Support Engineer - PKI & Security Suite, Americas

DigiCert; Wes-Kaap; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Health and wellness support

Education assistance and professional

LinkedIn Learning access

Employee referral bonus

Job summary

DigiCert is seeking a detail-oriented Technical Support Engineer to join our team. The role focuses on ensuring the quality of DigiCert One security products and delivering world-class support during the US time shift.

You will provide phone and email support to US-based DigiCert One customers, handling certificate lifecycle queries and resolving issues with cross-functional teams to maintain service excellence.

Qualifications

• 2+ year degree in IT, related technical field or equivalent work experience.
• 2+ years of experience in a technical support role within the tech industry.
• Strong problem-solving skills.
• Knowledge of PKI certificates.
• Working knowledge of Rest API’s.
• Experience with Windows OS, Active Directory, Mac OS and Unix.
• Experience configuring SSO and two-factor authentication.
• Comfortable with daily computer work, phone and email communication.
• Strong verbal and written communication and interpersonal skills.
• Detail-oriented with excellent organization.
• Self-motivated and time management.
• Team oriented and diverse collaboration.
• Industry certificates such as Security+ or MSCE are a plus.

Responsibilities

• Support US Customers on the DigiCert One platform for all certificate lifecycle products via phone and email.
• Project a professional company image through phone and email interactions.
• Work with Validation teams to process Lawyer Card requests.
• Collaborate with cross-functional teams to resolve issues and provide solutions.
• Identify trends in customer calls and alert supervisors.
• Research via Knowledge Base articles, labs and other resources to resolve issues.
• Master internal tools used for timely problem resolution.
• Contribute to DigiCert Knowledge Base.

Skills

Problem solving

PKI knowledge

REST APIs

Windows OS

Active Directory

Mac OS

Unix

SSO & 2FA

Phone & email support

Communication

Detail-oriented

Teamwork

Security certifications (nice to have)

Education

IT degree or related technical field

Security+ certification (nice to have)

MSCE (nice to have)

Tools

Knowledge Base

Job description

DigiCert is seeking a detail-oriented Technical Support Engineer to join our team. The role focuses on ensuring the quality of DigiCert One security products and delivering world-class support during the US time shift.

You will provide phone and email support to US-based DigiCert One customers, handling certificate lifecycle queries and resolving issues with cross-functional teams to maintain service excellence.