Technical Support Engineer

Technological Innovations Group (TIG); Johannesburg; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Technological Innovations Group (TIG) is seeking a Technical Support Engineer in Johannesburg to support the regional market in close collaboration with local sales managers. You will configure and troubleshoot Crestron products, provide expert support to customers, and act as a liaison between customers and internal teams.

The role emphasizes field support for the sales team, training partners, and delivering technical guidance.

Qualifications

• 5+ years' experience in AV programming or similar.
• Degree or diploma in IT/Computing or related field.
• Fluent in English and Afrikaans.

Responsibilities

• Provide expert technical support and troubleshooting to customers, dealers and partners for Crestron products.
• Diagnose and resolve hardware, software, and network issues in Crestron control systems.
• Assist with installation guidance, system configuration, and programming support for Crestron devices.
• Collaborate with sales, engineering and product teams on complex inquiries.
• Develop documentation, knowledge base articles and technical guides.

Skills

5+ years exp

AV programming

C# knowledge

English fluency

Afrikaans fluency

team collaboration

willing to travel

Education

Diploma in IT/Computing or related

Tools

Crestron

AVIXA

Video conferencing platforms

Microsoft Excel

Job description

Technological Innovations Group (TIG) is currently looking for a Technical Support Engineer (TSE). The TSE's role is to support the regional market penetration strategy in close collaboration with local sales managers and business developers.

As part of TI South Africa, you will provide support on many fronts, but the main support is directly to the sales team working in the field and delivering training to our partners. The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams.

JOB DESCRIPTION

• Provide expert technical support and troubleshooting assistance to customers, dealers, and partners regarding Crestron products and solutions.
• Diagnose and resolve hardware, software, and network-related issues in Crestron control systems and AV solutions.
• Assist with installation guidance, system configuration, and programming support for Crestron devices.
• Collaborate closely with sales, engineering, and product teams to address complex technical inquiries and elevate issues when necessary.
• Develop and maintain detailed documentation, knowledge base articles, and technical guides for internal teams and end-users.
• Conduct product training sessions, CTI Training, Workshops, and webinars to enhance customer and partner technical proficiency.
• Monitor support tickets and customer feedback to identify recurring issues and propose product improvements.
• Stay updated with the latest Crestron technologies, software releases, and industry trends.
• Support pre-sales technical activities by providing expert advice on product capabilities and solution design.
• Participate in field support and troubleshooting for critical or complex deployments when required.

SKILLS AND QUALIFICATIONS

• 5 years' experience minimum, experience in Audio-Visual programming. Crestron or other.
• Degree: National Diploma, Diploma in Information Technology, or Diploma in Computer Systems Engineering.
• Entry-level IT or AV certifications are advantageous: AVIXA, ...
• Fluent in English and Afrikaans.
• Living in South Africa Johannesburg.
• Basic understanding of AV equipment.
• Familiar with video conferencing platforms, A+, Microsoft, and Excel.
• Cabling and connectivity basics.
• Good knowledge of Audio-Visual solutions. C# knowledge, design, and training.
• Willingness to travel and the ability work effectively within a global team of professionals.
• Capable of thriving in a fast-paced environment, with a creative, responsible, and self-motivated approach to tasks.
• Having a commercial and technical mindset with a passion for our Crestron products, being open-minded, being a genuine team player, and being able to prioritize and manage time effectively.

KEY COMPETENCIES

• Result Orientation: as part of a local sales team, you must be driven to achieve and exceed targets.
• Quality Focus: maintaining high standards in every aspect of the work.
• Interpersonal Skills: strong persuasiveness, adept at analyzing customer needs, and effective in negotiation.

WHAT'S IN IT FOR YOU?

In exchange for your passion, talent, and expertise, you will join a high-tech, international company. Our flexible and progressive work environment offers you a range of possibilities to take initiative and show responsibility. Your energy and commitment are therefore appreciated by an attractive and competitive salary with fringe benefits.

If you are ambitious, technically skilled, and ready to take your career to the next level, this opportunity is waiting for you!