AV Field Service Technician (Technical)

AtripleA recruitment & temps; Durban; On-site; ZAR 89,280 - 111,600; Full time

Benefits offered by this job

3G and cellphone allowance

Travel reimbursement

Excellent benefits

Job summary

A recruitment agency is seeking an AV Field Service Technician in Durban, responsible for client support through remote assistance and site visits. The ideal candidate should have 2-4 years of experience in audio visual systems and possess relevant qualifications. Good communication and technical skills are essential for success in this role, alongside a valid driver's license. Excellent benefits include allowances for mobile connectivity and travel reimbursements.

Qualifications

• 2-4 years of audio visual experience required.
• Strong knowledge of Audio Visual systems essential.
• AMX, Crestron and Clear One qualifications are advantageous.

Responsibilities

• Responding to calls logged by clients.
• Providing remote/telephonic support.
• Scheduling and completing preventative maintenance.
• Conducting site visits to resolve issues.
• Doing installations when no Field Service work is required.
• Completing training when not attending to a client.

Skills

Good communication skills

Technical skills

Ability to handle pressure

Time management

Planning skills

Attention to detail

Negotiation and persuasion

Interpersonal skills

Deadline driven

Organized

Honest and reliable

Analytical

Punctual

Solutions driven

Education

Senior Certificate

Tools

AMX qualifications

Crestron qualifications

Clear One qualifications

Driver's license

Job description

AV Field Service Technician

Location: Durban

Salary: R8 000 - R10 000

Benefits: 3G and cellphone allowance, travelled reimbursed, (Excellent benefits)

The AV Field Service Technician is responsible to attend to all calls logged by clients, by providing remote / telephonic support. The AV Field Service Technician must also conduct site visits and resolve any issues that arise as part of the client's Service Level Agreement.

Key Responsibilities

• Responding to calls logged by clients
• Providing remote/telephonic support
• Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time
• Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair time
• Understanding each client's Service Level Agreement contract and adhering to the required service
• Scheduling and completing preventative maintenance. This includes compiling full maintenance reports after work is completed
• Advanced fault-finding
• Comprehensive knowledge of wiring, cable termination and best practice standards
• Video Conferencing and Audio Visual Equipment Configuration
• Preparing properly before attending to a site
• Liaising with suppliers and senior staff to resolve issues
• Doing installations when no Field Service work is required
• Being available to work overtime when required
• Being available to travel for work when required
• Being on stand‑by when required
• Completing training when not attending to a client

Qualifications Required

• Senior Certificate Essential;
• A minimum of 2-4 year's audio visual experience;
• Strong knowledge of Audio Visual systems;
• AMX, Crestron and Clear One qualifications a strong advantage;
• Must have valid Driver's license.

Competencies

• Good communication skills;
• Proof of technical skills;
• Able to handle immense pressure;
• Good time management essential;
• Good planning skills;
• Strong attention to detail is essential;
• Good in negotiating and persuading;
• Strong interpersonal skills (with clients, suppliers and team members), good relationship building characteristics;
• Deadline driven;
• Accurate and attention to detail;
• Able to multi-task;
• Organized;
• Honest and reliable;
• Analytical;
• Punctual;
• Solutions Driven.

Please send Updated CV, Qualifications and last payslip to [e-mail]

AtripleA Recruitment and Temps

www.aaaa.co.za