Technical Support Analyst - Port Elizabeth

Placements24; Gqeberha; Hybrid; ZAR 248,000 - 331,000; Part time

Benefits offered by this job

Contract extension

Remote work

Dynamic company

Tech exposure

Professional networking

Contract extension

Job summary

Placements24 is seeking a skilled Technical Support Analyst to join our team as a remote contractor supporting clients around Port Elizabeth, Eastern Cape. You will diagnose and resolve complex IT issues, assist end-users, and contribute to improving IT infrastructure while enjoying flexible remote work.

The role requires at least 3 years of technical support experience, strong knowledge of Windows and macOS, networks, and ticketing systems, plus excellent communication and problem-solving

Qualifications

• Minimum 3 years in technical support or IT analyst roles.
• Strong knowledge of Windows and macOS, networks and common business apps.
• Experience with remote support tools and ticketing systems.
• Excellent problem-solving and analytical skills.
• Effective written and verbal communication.
• Ability to work independently in a remote setting.
• Bachelor's degree in CS/IT or related field preferred.
• Certifications such as CompTIA Network+ or MCSA are a plus.

Responsibilities

• Provide advanced technical support for hardware, software, and network issues.
• Analyze user-reported problems and identify root causes.
• Develop and implement effective solutions to resolve technical challenges.
• Document procedures, solutions, and knowledge base articles.
• Collaborate with IT teams and vendors for timely resolution.
• Monitor system performance and address potential problems.
• Assist with IT asset management and software deployment.
• Train end-users on new systems and best practices.
• Ensure compliance with IT policies and security standards.
• Manage multiple support tickets and prioritize tasks.

Skills

Analytical skills

Communication skills

Time management

Self-motivation

Education

Bachelor's degree in Computer Science, IT, or related field

CompTIA Network+

MCSA

Tools

Ticketing systems

Remote support tools

Job description

About the Role

Our client, a growing provider of IT solutions, is seeking a skilled Technical Support Analyst to join their team, remotely supporting clients in and around **Port Elizabeth, Eastern Cape**. This role requires a proactive individual with strong analytical skills and a deep understanding of IT systems. You will be responsible for diagnosing and resolving complex technical issues, providing exceptional support to end-users, and contributing to the overall improvement of the client's IT infrastructure. As a remote contractor, you will have the flexibility to manage your work schedule while delivering high-quality technical assistance. This is an excellent opportunity for an experienced IT professional looking to leverage their expertise in a flexible, remote capacity.

Key Responsibilities

• Provide advanced technical support and troubleshooting for hardware, software, and network issues.
• Analyze user-reported problems and identify root causes.
• Develop and implement effective solutions to resolve technical challenges.
• Document technical procedures, solutions, and knowledge base articles.
• Collaborate with other IT teams and vendors to ensure timely resolution of issues.
• Monitor system performance and proactively address potential problems.
• Assist with IT asset management and software deployment.
• Train end-users on new systems and best practices.
• Ensure compliance with IT policies and security standards.
• Manage multiple support tickets and prioritize effectively.

Requirements

• Minimum of 3 years of experience in a technical support or IT analyst role.
• Strong knowledge of operating systems (Windows, macOS), network protocols, and common business applications.
• Experience with remote support tools and ticketing systems.
• Excellent problem-solving and analytical skills.
• Effective communication skills, both written and verbal.
• Ability to work independently and manage time effectively in a remote setting.
• Relevant IT certifications (e.g., CompTIA Network+, MCSA) are a strong advantage.
• Experience in scripting or automation is a plus.
• Must be available to work remotely.
• Bachelor's degree in Computer Science, IT, or a related field preferred.

Benefits

• Competitive contractor rate.
• Full remote work flexibility.
• Opportunity to work with a dynamic and innovative company.
• Gain exposure to a wide range of technologies.
• Build your professional network within the IT industry.
• Potential for contract extension or conversion based on performance.