Technical Support Agent - Rustenburg

Placements24; Rustenburg; On-site; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Health insurance

On-site facilities

Training programs

Career growth

Job summary

Placements24 in Rustenburg is seeking a Technical Support Agent to join an on-site team, addressing hardware and software issues and ensuring customer satisfaction.

You will troubleshoot, guide users through solutions, document interactions, and escalate complex problems while benefiting from health insurance, on-site facilities, and ongoing training in a supportive environment.

Qualifications

• Demonstrated experience in technical support or a similar IT role.
• Strong understanding of operating systems, software applications, and network troubleshooting.
• Excellent diagnostic and problem-solving capabilities.
• Proficiency in using remote support tools and ticketing systems.
• Good communication skills, with the ability to explain technical concepts to non-technical users.

Responsibilities

• Provide first-line technical support to customers experiencing hardware or software issues.
• Troubleshoot, diagnose, and resolve technical problems efficiently and accurately.
• Guide customers through step-by-step solutions and provide clear instructions.
• Document all support interactions, resolutions, and technical feedback in the helpdesk system.
• Escalate unresolved technical issues to higher-level support teams or specialized technicians.

Skills

Tech support

Operating systems

Network troubleshooting

Remote support tools

Tools

Helpdesk software

Remote access tools

Ticketing system

Job description

About the Role

Join our client as a Technical Support Agent in Rustenburg, playing a vital role in assisting customers with technical challenges related to their products and services. You will be part of an on-site team dedicated to providing prompt and effective solutions, ensuring customer satisfaction and technical proficiency. This is an excellent opportunity for someone with a passion for technology and helping others, working within the thriving industrial landscape of the North West province.

Key Responsibilities

• Provide first-line technical support to customers experiencing hardware or software issues.
• Troubleshoot, diagnose, and resolve technical problems efficiently and accurately.
• Guide customers through step-by-step solutions and provide clear instructions.
• Document all support interactions, resolutions, and technical feedback in the helpdesk system.
• Escalate unresolved technical issues to higher-level support teams or specialized technicians.

Requirements

• Demonstrated experience in technical support or a similar IT role.
• Strong understanding of common operating systems, software applications, and network troubleshooting.
• Excellent diagnostic and problem-solving capabilities.
• Proficiency in using remote support tools and ticketing systems.
• Good communication skills, with the ability to explain technical concepts to non-technical users.

Benefits

• Attractive monthly salary based on experience and skills.
• On-site work environment with modern facilities.
• Comprehensive health insurance plan.
• Access to training programs to enhance technical expertise.
• Supportive team culture focused on professional growth.