Technical Services & Support Coordinator

Core Group ZA; Sandton; On-site; ZAR 210,000 - 320,000; Full time

Job summary

Core Group ZA is seeking a highly organised Services & Support Assistant/Co-ordinator to support our technical services environment and ensure the smooth day-to-day coordination of service operations. You will work closely with customers, technicians, suppliers and internal teams in a fast-paced, tech-driven setting.

We value 2–4 years of experience in technical support administration or service coordination, strong admin skills, attention to detail and excellent communication.

Qualifications

• 2–4 years of experience in a technical support administration or service coordination role.
• Experience with online support portals, ticketing systems or CS platforms.
• Strong administrative and organisational skills with exceptional attention to detail.
• Excellent communication and customer service skills.

Responsibilities

• Coordinate technical support and service-related requests from customers and internal stakeholders.
• Provide admin support across online customer and partner portals.
• Log, track and manage service tickets, repairs, installations and cases.
• Schedule technician appointments, onsite visits and service deliveries.
• Follow up on outstanding jobs, escalations and customer communication.
• Assist with service administration, documentation and reporting.
• Coordinate stock, parts and equipment for support and repair activities.
• Maintain updates across internal systems and portals.
• Support technical team with planning and workflow management.
• Ensure customers are informed throughout service process.
• Assist with SLA tracking, escalations and performance reporting.

Skills

Technical support administration

Service coordination

Organisational skills

Customer service

Education

Diploma or certificate in Administration/IT/Operations

Tools

ERP systems

CRM platforms

Service management tools

Job description

Core Group ZA is seeking a highly organised Services & Support Assistant/Co-ordinator to support our technical services environment and ensure the smooth day-to-day coordination of service operations. You will work closely with customers, technicians, suppliers and internal teams in a fast-paced, tech-driven setting.

We value 2–4 years of experience in technical support administration or service coordination, strong admin skills, attention to detail and excellent communication.