Technical Services Consultant - Client Experience & Operations

Standard Bank of South Africa Limited; Johannesburg; On-site; ZAR 200,880 - 357,120; Full time

Job summary

Liberty Group Limited in Johannesburg requires a service management professional to fulfil internal and external stakeholder requests efficiently within defined turnaround times and procedures, while upholding world-class standards.

The role focuses on client relationship management, risk minimisation and compliance, with a background in operations and client services. Collaborative interaction across internal teams is essential to deliver superior service outcomes.

Qualifications

• Diploma in Business Commerce.
• 3-4 years experience in Service Management/Operations.
• 3-4 years client services experience with strong stakeholder interaction.

Responsibilities

• Fulfilling all service requests from internal and external stakeholders efficiently within turnaround times and standards.
• Ensure legislative compliance, risk mitigation and a positive client experience.

Skills

Client relationship experience

Operations experience

Service Management

Education

Diploma in Business Commerce

Job description

Liberty Group Limited in Johannesburg requires a service management professional to fulfil internal and external stakeholder requests efficiently within defined turnaround times and procedures, while upholding world-class standards.

The role focuses on client relationship management, risk minimisation and compliance, with a background in operations and client services. Collaborative interaction across internal teams is essential to deliver superior service outcomes.