Onboarding Operations Lead - Client Experience & Automation

Standard Bank of South Africa Limited; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Liberty Group Limited in Johannesburg is seeking a senior operations leader to oversee and manage the daily onboarding operations teams, delivering world-class onboarding experiences for clients with operational excellence.

The role requires 5-7 years in service management and operations, with advanced regulatory and compliance experience in banking, and a proven track record in client onboarding and high-quality client services.

Qualifications

• Advanced Diploma in Business Commerce required.
• 5-7 years of experience in service management and operations.
• Advanced banking regulatory and compliance experience.
• Advanced general client services and/or support experience with client onboarding.

Responsibilities

• Oversee and manage the daily operations of onboarding operations teams, driving optimal performance and delivery of an exceptional onboarding experience for clients that embodies world-class operational standards.

Skills

Service Management

Operations

Regulatory compliance

Client onboarding

Client services

Education

Advanced Diploma in Business Commerce

Job description

Liberty Group Limited in Johannesburg is seeking a senior operations leader to oversee and manage the daily onboarding operations teams, delivering world-class onboarding experiences for clients with operational excellence.

The role requires 5-7 years in service management and operations, with advanced regulatory and compliance experience in banking, and a proven track record in client onboarding and high-quality client services.