Customer Services Officer

Standard Bank Group; Johannesburg; On-site; ZAR 300,000 - 520,000; Full time

Job summary

Liberty Group Limited in Johannesburg is seeking a Service Manager to fulfil internal and external service requests efficiently within turnaround times and in line with world-class standards. The role requires a Diploma in Business Commerce and 3–4 years of experience in service management and client services, with proven ability to engage with multiple internal stakeholders and resolve issues promptly.

You will work with cross-functional teams, maintaining risk controls, and contributing to

Qualifications

• Diploma in Business Commerce completed.
• 3–4 years experience in service management and client services.
• Proven ability to interact with multiple internal stakeholders.

Responsibilities

• Fulfil service requests from stakeholders efficiently within stated turnaround times.
• Ensure compliance with procedures, standards and regulatory requirements.
• Maintain client relationships and resolve service issues to achieve client satisfaction.

Skills

Service Management

Client Services

Stakeholder Engagement

Education

Diploma in Business Commerce

Job description

Business Segment: Insurance & Asset Management

Company: Liberty Group Limited

Location: ZA, GP, Johannesburg, 1 Ameshoff Street

To fulfil all service requests raised by stakeholders (internal and external) efficiently within turnaround times and laid down procedures and against world class standards, ensuring legislative compliance, a positive client experience, client satisfaction, minimised risk and losses to SBG.

Qualifications

Type of Qualification: Diploma

Field of Study: Business Commerce

Experience Required

• Service Management: Operations, 3-4 years experience, client relationship experience, resolving client services issues, with demonstrated ability to interact across multiple internal stakeholders.
• 3-4 years Experience in General client services and/or support capability with proficient technical experience.

Additional Information

• Developing Expertise
• Documenting Facts
• Examining Information
• Interacting with People
• Interpreting Data
• Making Decisions
• Managing Tasks
• Producing Output
• Resolving Conflict
• Thinking Positively
• Upholding Standards
• Client Relationship Management
• Coaching and Mentoring Operational Practices