Client Services & Relations Specialist

Standard Bank Group; Johannesburg; On-site; ZAR 350,000 - 520,000; Part time

Job summary

Standard Bank Group is seeking a qualified professional to fulfil service requests efficiently within established turnaround times and procedures. The role focuses on client relationship management, cross‑functional collaboration and delivering world‑class service to diverse clients in a dynamic financial environment.

With a Diploma in Business Commerce and 3‑4 years of experience in service management and client servicing, you will drive continuous improvement, ensure compliance and minimize

Qualifications

• Diploma in Business Commerce required or equivalent.
• 3-4 years of experience in Service Management and client services.
• Proven client relationship experience and ability to interact with multiple internal stakeholders.

Responsibilities

• Fulfil service requests efficiently within defined turnaround times and procedures.
• Ensure legislative compliance and deliver a positive client experience.
• Minimise risk and losses to Standard Bank Group while maintaining high service standards.

Skills

Active Listening

Client Relationship Management

Client Servicing

Coaching and Mentoring

Collaboration

Continuous Improvement

Creative Problem Solving

Query Resolution

Education

Diploma in Business Commerce

Job description

Standard Bank Group is seeking a qualified professional to fulfil service requests efficiently within established turnaround times and procedures. The role focuses on client relationship management, cross‑functional collaboration and delivering world‑class service to diverse clients in a dynamic financial environment.

With a Diploma in Business Commerce and 3‑4 years of experience in service management and client servicing, you will drive continuous improvement, ensure compliance and minimize