Consultant, Technical Services

Standard Bank of South Africa Limited; Johannesburg; On-site; ZAR 200,880 - 357,120; Full time

Job summary

Liberty Group Limited in Johannesburg requires a service management professional to fulfil internal and external stakeholder requests efficiently within defined turnaround times and procedures, while upholding world-class standards.

The role focuses on client relationship management, risk minimisation and compliance, with a background in operations and client services. Collaborative interaction across internal teams is essential to deliver superior service outcomes.

Qualifications

• Diploma in Business Commerce.
• 3-4 years experience in Service Management/Operations.
• 3-4 years client services experience with strong stakeholder interaction.

Responsibilities

• Fulfilling all service requests from internal and external stakeholders efficiently within turnaround times and standards.
• Ensure legislative compliance, risk mitigation and a positive client experience.

Skills

Client relationship experience

Operations experience

Service Management

Education

Diploma in Business Commerce

Job description

Business Segment: Insurance & Asset Management

Company: Liberty Group Limited

Location: ZA, GP, Johannesburg, 17 Melrose Boulevard

To fulfil all service requests raised by stakeholders (internal and external) efficiently within turnaround times and laid down procedures and against world class standards, ensuring legislative compliance, a positive client experience, client satisfaction, minimised risk and losses to SBG.

Qualifications

Type of Qualification: Diploma

Field of Study: Business Commerce

Experience Required

Service Management: Operations 3-4 years Client relationship experience, resolving client services issues, with demonstrated ability to interact across multiple internal stakeholders

3-4 years Experience in General client services and / or support capability with proficient technical experience.

Additional Information

• Developing Expertise
• Documenting Facts
• Examining Information
• Interacting with People
• Interpreting Data
• Client Relationship Management
• Coaching and Mentoring Operational Practices