AI Adoption & Technical Success Manager

AES Global; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

AES Global is seeking a Technical Customer Success Manager in South Africa to own post-deploy success for AI products. You’ll be the primary contact for technical guidance, run trainings, and translate complex issues into actionable insights for both clients and the product team.

In this role you’ll monitor usage, manage multiple accounts, and advocate for product improvements based on field feedback. This permanent on-site position offers room to grow with the customers and product.

Qualifications

• Experience in customer success or technical support with real client problems.
• Ability to discuss engineering topics in plain language for non-technical stakeholders.
• Genuine interest in AI and automation and how it works in practice.

Responsibilities

• Own accounts after deployment and drive adoption in daily use.
• Lead trainings and workshops to extract real value from AI tooling.
• Monitor account usage and proactive outreach to prevent issues.
• Be the technical adviser on accounts and suggest best practices.
• Translate complex technical ideas for non-technical audiences.
• Identify opportunities to expand usage and justify roadmap items.

Skills

Customer success

Solutions engineering

Technical support

AI / automation

Problem-solving

Account management

Education

Computing / Information Systems qualification

Job description

AES Global is seeking a Technical Customer Success Manager in South Africa to own post-deploy success for AI products. You’ll be the primary contact for technical guidance, run trainings, and translate complex issues into actionable insights for both clients and the product team.

In this role you’ll monitor usage, manage multiple accounts, and advocate for product improvements based on field feedback. This permanent on-site position offers room to grow with the customers and product.