Customer Success & Account Manager — Ai Agents

Getwingapp; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Wing Assistant in South Africa seeks a technically skilled Technical Customer Success Manager to own B2B SaaS relationships around AI Agents. You will configure, test, and optimize AI agent deployments, run go-live activities with EHR and scheduling integrations, and maintain open-item tracking while driving retention and expansion.

You will collaborate with engineering on API integrations, communicate customer needs, and ensure successful adoption with minimal supervision in a fast‑paced

Qualifications

• Proven experience in a customer success or related technical role.
• Strong communication and relationship-management skills.
• Ability to configure and troubleshoot software solutions.

Responsibilities

• Take ownership of customer accounts and ensure successful adoption of AI agents.
• Configure and test standard AI agents and call flows to meet customer specs.
• Conduct go-live processes including integrations and testing.
• Maintain item-tracking and escalation paths to streamline support.
• Drive retention and expansion through proactive relationship management.
• Document customer interactions and best practices for the team.
• Serve as main contact for customer inquiries and issues.

Skills

Customer success

Technical

Communication

Tools

APIs

Integrations

Job description

Technical Customer Success Manager - AI Agents

New

Wing Assistant

Posted today

Job Description

About the Role

We are seeking a passionate and technically skilled Technical Customer Success Manager for our AI Agents team in South Africa. This role is pivotal in ensuring customer satisfaction and success through proactive engagement and technical expertise. You will be responsible for configuring, troubleshooting, and optimizing our software solutions to meet the unique needs of our customers.

Your primary focus will be on B2B SaaS customer ownership, where you will leverage your strong technical skills and exceptional communication abilities to drive customer retention and expansion. Join us in a dynamic, fast-paced environment where important customer items are addressed on the same day.

Responsibilities

• Take ownership of customer accounts, ensuring their successful adoption of our AI agents.
• Independently configure and test complete standard AI agents and call flows to meet customer specifications.
• Run standard customer go-live processes, including EHR/scheduling integrations, configuration, testing, and customer communication.
• Maintain open-item tracking and escalation paths to streamline customer support efforts.
• Proactively drive customer retention and expansion efforts through effective relationship management.
• Document customer interactions, product feedback, and best practices to enhance team knowledge.
• Serve as the main point of contact for customer inquiries and issues, troubleshooting them with minimal supervision.
• Collaborate with the integration engineering team to ensure successful implementation of custom APIs and integrations.

Requirements

• Proven experience in a customer success or

About Central

About Central Central builds AI agents that do real work for businesses. Our agents answer phones, book appointments, look up records, and manage customer follow-ups among other tasks. We are rapidly expanding into back-office workflows, and we need a driven individual to join our team as a Customer Success &