Customer Success & Account Manager — Ai Agents

Wing Assistant; Gauteng; Sur place; ZAR 700 000 - 1 100 000; Plein temps

Résumé du poste

Wing Assistant in South Africa is seeking a Technical Customer Success Manager for our AI Agents team. You will own B2B SaaS customer success, configure and test standard AI agents and call flows, and manage go-live activities.

The role requires hands-on troubleshooting, proactive relationship management, and collaboration with the integration engineering team to implement custom APIs and integrations. You will document feedback and drive customer retention and expansion.

Responsabilités

• Take ownership of customer accounts, ensuring their successful adoption of our AI agents.
• Independently configure and test complete standard AI agents and call flows to meet customer specifications.
• Run standard customer go-live processes, including EHR/scheduling integrations, configuration, testing, and customer communication.
• Maintain open-item tracking and escalation paths to streamline customer support efforts.
• Proactively drive customer retention and expansion efforts through effective relationship management.
• Document customer interactions, product feedback, and best practices to enhance team knowledge.
• Serve as the main point of contact for customer inquiries and issues, troubleshooting them with minimal supervision.
• Collaborate with the integration engineering team to ensure successful implementation of custom APIs and integrations.

Description du poste

Technical Customer Success Manager - AI Agents

Wing Assistant

Posted today

Job Description

About the Role

We are seeking a passionate and technically skilled Technical Customer Success Manager for our AI Agents team in South Africa. This role is pivotal in ensuring customer satisfaction and success through proactive engagement and technical expertise. You will be responsible for configuring, troubleshooting, and optimizing our software solutions to meet the unique needs of our customers.

Your primary focus will be on B2B SaaS customer ownership, where you will leverage your strong technical skills and exceptional communication abilities to drive customer retention and expansion. Join us in a dynamic, fast-paced environment where important customer items are addressed on the same day.

Responsibilities

• Take ownership of customer accounts, ensuring their successful adoption of our AI agents.
• Independently configure and test complete standard AI agents and call flows to meet customer specifications.
• Run standard customer go-live processes, including EHR/scheduling integrations, configuration, testing, and customer communication.
• Maintain open-item tracking and escalation paths to streamline customer support efforts.
• Proactively drive customer retention and expansion efforts through effective relationship management.
• Document customer interactions, product feedback, and best practices to enhance team knowledge.
• Serve as the main point of contact for customer inquiries and issues, troubleshooting them with minimal supervision.
• Collaborate with the integration engineering team to ensure successful implementation of custom APIs and integrations.

Requirements

• Proven experience in a customer success or