Tech Support Consultant — Helpdesk & Training

The Core Group; Johannesburg; On-site; ZAR 150,000 - 190,000; Full time

Job summary

iStore, Africa's largest Apple Premium Reseller, is seeking a Technical Support Technician for our Johannesburg team. You will provide technical support to iStore customers, troubleshoot issues, and deliver software helpdesk assistance with professionalism.

You will also provide training and guidance to customers when required, ensuring an exceptional support experience and quick resolution of queries.

Qualifications

• Completed Matric and IT qualification (minimum A+/N+).
• Experience in Helpdesk/1st Line Support.
• Open to learning and delivering excellent customer service.

Responsibilities

• Provide technical support to iStore customers, through troubleshooting and software helpdesk assistance.
• Deliver training and assistance to iStore customers when required with professionalism.
• Maintain exceptional and high-quality support service.

Skills

Tenacity

Conflict management

Situational awareness

Learning and development

Education

IT qualification (A+/N+)

Job description

iStore, Africa's largest Apple Premium Reseller, is seeking a Technical Support Technician for our Johannesburg team. You will provide technical support to iStore customers, troubleshoot issues, and deliver software helpdesk assistance with professionalism.

You will also provide training and guidance to customers when required, ensuring an exceptional support experience and quick resolution of queries.