Technical Support Consultant - iStore Kolonnade, PTA

The Core Group; Pretoria; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

iStore is seeking a Technical Support Technician to assist customers with troubleshooting and software support. You will resolve technical issues, provide training, and maintain a high level of professional service.

Ideal candidates have completed Matric with IT qualifications and experience in helpdesk/1st line support. Background screening may be part of the recruitment process.

Qualifications

• Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

Responsabilités

• Provide technical support to iStore customers through troubleshooting and issue resolution
• Offer software support and guidance to customers
• Provide training and assistance as required with professional service

Connaissances

Tenacity

Conflict Management

Situational Awareness

Learning and Development

Formation

Matric

IT qualification (A+/N+)

Description du poste

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 44 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

As part of our recruitment process, successful candidates may be required to undergo background screening, including criminal, credit, qualification, and reference checks where applicable.