Technical Support Consultant - iStore Kolonnade, PTA

CORE; Pretoria; On-site; ZAR 201,000 - 268,000; Full time

Job summary

iStore, the home of everything Apple and Africa’s largest Apple Premium Reseller, is seeking a Technical Support Technician in Pretoria. You will provide technical support to iStore customers through troubleshooting, resolving issues and software support.

You will also provide training and assistance to customers and deliver exceptional, professional support. Successful candidates may undergo background screening as part of our recruitment process.

Qualifications

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

Responsibilities

• Provide technical support to iStore customers through troubleshooting, resolving technical issues and software support
• Provide training and assistance to iStore customers when required as well as exceptional and professional quality support service

Skills

Tenacity

Conflict Management

Situational Awareness

Learning and Development

Education

A+/N+

Job description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 44 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

As part of our recruitment process, successful candidates may be required to undergo background screening, including criminal, credit, qualification, and reference checks where applicable.