Apple Tech Support Specialist — Troubleshooting & Training

CORE; Pretoria; On-site; ZAR 201,000 - 268,000; Full time

Job summary

iStore, the home of everything Apple and Africa’s largest Apple Premium Reseller, is seeking a Technical Support Technician in Pretoria. You will provide technical support to iStore customers through troubleshooting, resolving issues and software support.

You will also provide training and assistance to customers and deliver exceptional, professional support. Successful candidates may undergo background screening as part of our recruitment process.

Qualifications

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

Responsibilities

• Provide technical support to iStore customers through troubleshooting, resolving technical issues and software support
• Provide training and assistance to iStore customers when required as well as exceptional and professional quality support service

Skills

Tenacity

Conflict Management

Situational Awareness

Learning and Development

Education

A+/N+

Job description

iStore, the home of everything Apple and Africa’s largest Apple Premium Reseller, is seeking a Technical Support Technician in Pretoria. You will provide technical support to iStore customers through troubleshooting, resolving issues and software support.

You will also provide training and assistance to customers and deliver exceptional, professional support. Successful candidates may undergo background screening as part of our recruitment process.