Technical Support Consultant - iStore JHB

The Core Group; Johannesburg; On-site; ZAR 150,000 - 190,000; Full time

Job summary

iStore, Africa's largest Apple Premium Reseller, is seeking a Technical Support Technician for our Johannesburg team. You will provide technical support to iStore customers, troubleshoot issues, and deliver software helpdesk assistance with professionalism.

You will also provide training and guidance to customers when required, ensuring an exceptional support experience and quick resolution of queries.

Qualifications

• Completed Matric and IT qualification (minimum A+/N+).
• Experience in Helpdesk/1st Line Support.
• Open to learning and delivering excellent customer service.

Responsibilities

• Provide technical support to iStore customers, through troubleshooting and software helpdesk assistance.
• Deliver training and assistance to iStore customers when required with professionalism.
• Maintain exceptional and high-quality support service.

Skills

Tenacity

Conflict management

Situational awareness

Learning and development

Education

IT qualification (A+/N+)

Job description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 44 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities