Retail Tech Support Specialist — Troubleshooter & Trainer

The Core Group; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

iStore, Africa’s largest Apple Premium Reseller, is hiring a Technical Support Technician in Cape Town. The role focuses on providing top-tier technical support to customers, troubleshooting issues, and software assistance while maintaining professional service quality.

The ideal candidate has Matric and an IT qualification (A+/N+) and proven Helpdesk/1st Line Support experience, with strong customer-facing skills and a proactive learning mindset.

Qualifications

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

Responsibilities

• Provide technical support to iStore customers through troubleshooting, resolving technical issues and software support.
• Provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

Skills

Tenacity

Conflict Management

Situational Awareness

Learning and Development

Education

Matric and IT qualification (A+/N+)

Job description

iStore, Africa’s largest Apple Premium Reseller, is hiring a Technical Support Technician in Cape Town. The role focuses on providing top-tier technical support to customers, troubleshooting issues, and software assistance while maintaining professional service quality.

The ideal candidate has Matric and an IT qualification (A+/N+) and proven Helpdesk/1st Line Support experience, with strong customer-facing skills and a proactive learning mindset.