Tech-Savvy Customer Support Specialist — Entry Level

UniversityInfo; South Africa; On-site; ZAR 100,000 - 167,000; Full time

Job summary

Telkom SA SOC Ltd in South Africa is seeking multiple entry-level Customer Support Specialists to assist customers with queries and issues. You will join a fast-paced team to resolve problems and maintain accurate records across operations.

The role emphasizes technical aptitude, strong communication, and a willingness to learn, with on-the-job training and opportunities to grow within telecommunications and IT services.

Qualifications

• Minimum education and eligibility criteria.
• Entry-level customer support requires basic tech literacy and willingness to learn.
• Ability to communicate clearly with customers and colleagues.

Responsibilities

• Handling customer queries or complaints.
• Preparing reports or documentation.
• Keeping records accurate and updated.
• Maintaining workplace safety standards.
• Supporting colleagues when needed.

Skills

Computer and digital literacy

Self-motivation

Leadership potential

Conflict resolution

Communication (verbal and written)

Education

Matric / Diploma / Degree

Job description

Telkom SA SOC Ltd in South Africa is seeking multiple entry-level Customer Support Specialists to assist customers with queries and issues. You will join a fast-paced team to resolve problems and maintain accurate records across operations.

The role emphasizes technical aptitude, strong communication, and a willingness to learn, with on-the-job training and opportunities to grow within telecommunications and IT services.