Tech Officer: Jnr Customer Engineer (DWM) - Fixed Term Contract - Limpopo, Ellisras

BCXP; Lephalale; On-site; ZAR 180,000 - 240,000; Full time

Job summary

BCXP is seeking a Tech Officer: Jnr Customer Engineer (DWM) for a fixed term contract in Limpopo, Ellisras. The role provides technical assistance and maintenance of computer systems and AV equipment, with a focus on ensuring client satisfaction.

Responsibilities include installing and diagnosing systems, liaising with third parties, performing root cause analysis, and supporting 1st/2nd level EUM services.

Qualifications

• 1 year of IT end-user support experience with SLA call management

Responsibilities

• Provide technical assistance and maintenance of computer systems and AV equipment
• Install, discontinue, relocate and diagnose client systems to minimise downtime
• Take ownership of incidents and service requests, providing updates until resolution
• Assist with 1st and 2nd level EUM support and troubleshooting of applications and devices

Skills

Hardware installation

Customer service

Troubleshooting

Problem solving

Education

Grade 12 or National Diploma

IT-related National Diploma

Tools

A+

N+

CCNA

MCSA

ITIL

Job description

Select how often (in days) to receive an alert:

Tech Officer: Jnr Customer Engineer (DWM) - Fixed Term Contract - Limpopo, Ellisras

To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc.

Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.

Key Deliverables / Primary Functions

• Implement preventative and proactive maintenance, including implementing, deploying, and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
• Facilitate the resolution of 3rd party Incidents by liaising with external resources (3rd Party Management).
• Perform root cause analysis and troubleshooting across systems to resolve incidents.
• Engage and liaise with all personnel, including VIP personnel.
• Follow the escalation matrix and keep the customer informed.
• Take ownership of Incidents and Service Requests, providing continuous feedback until resolution.
• Assist with 1st and 2nd level EUM support by troubleshooting and supporting applications and devices.

Core Functional Skills & Capabilities

Hardware/Software Installation and management

Customer Service

Hardware Troubleshooting

Problem solving

Core Behavioural Competencies

Job Match

Coping with pressures & setbacks

Working with people

Presenting and Communicating information

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

NQF 4: Grade 12 National Diploma in Information Technology

Experience

1 years’ experience in IT end user support with an u nderstanding of SLA call management on different service desks.

Certifications

A+

N+

Certification in ITIL Service Management and Service Delivery modules

ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)

HP, Dell, Lenovo, Mustek products will be advantageous

Level of Engagement & Span of Control

Engagement will all levels within the organisation, internal and external to the business

Special Requirements / Employment Condition

Drivers Licence and Reliable Vehicle - both required