Tech Officer: Customer Engineer (FS)

BCXP; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology solutions provider in Gqeberha is seeking a Technical Support Technician to provide support for IT infrastructure deployed in stores. Responsibilities include diagnosing incidents, ensuring effective resolutions, training junior technicians, and maintaining service level agreements. Candidates should have at least a National Diploma, 2 years of experience, and necessary certifications. The role requires local travel and a valid driver's license. This position offers opportunities for professional growth in a supportive environment.

Qualifications

• Minimum 2 years' experience in a technical support role.
• Ability to execute tasks efficiently and meet service levels.
• Experience with hardware installations and support.

Responsibilities

• Provide technical support for hardware incidents at client stores.
• Train and assist junior technicians with installations.
• Drive SLA compliance on maintenance tasks and incidents.

Skills

Customer Focus

ICT Knowledge

Problem solving

Teamwork

Education

NQF 4: Grade 12 National Diploma

Tools

CompTIA A+

A+

Job description

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Company: BCXP

Business unit, Department, Reporting

Business Unit

Cloud Platform Solutions

Department Field Services

Job grade

OP1

Core Description

To provide technical support for incidents arising from the hardware deployed in the stores.

Key Deliverables / Primary Functions

• For Maintenance resources, timeously attend to Severity Level 1 type incidents and ensure resolution ‘first time’ without ‘return trips’. For Installation resources, actively be involved in all ‘first-time’ installations and project rollouts; thus being able to both advise with regards issues, as well provide training and support for junior resources.
• Provide support both at a first line level as well onsite with the client, diagnosing and resolving incidents for the IT Infrastructure deployed or to be installed in the stores for the various contracted clients.
• Provide technical support to junior technicians that may encounter difficulties onsite when attending to incidents and/or installations.
• Successfully perform, and be able to advise, on the full range of defined tasks associated with operating and controlling of installed hardware and software.
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards.
• Diligently drive SLA on all maintenance and non-maintenance incidents, as well preventative maintenance

Core Functional Skills & Capabilities

• Customer Focus
• ICT Knowledge
• Problem solving
• Teamwork

Core Behavioural Competencies

• Job Match
• Culture Match
• Applying expertise & Technology
• Following instructions & procedures
• Working with people

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Experience

• 2 years’ experience

Certifications

• CompTIA A+
• A+

Level of Engagement & Span of Control

Level of Engagement :Internal and external clients

Special Requirements / Employment Condition

• Required to travel locally
• Drivers Licence and Reliable Vehicle - both required
• Ability to work extended /long hours as and when required