Team Leader - Individual Life

Dis-Chem Life; Gauteng; On-site; ZAR 400,000 - 600,000; Full time

Benefits offered by this job

Career growth opportunities

Supportive culture

Exposure to largest retail pharmacy ecosystem

Job summary

Dis-Chem Life is looking for a Team Leader – Combined Sales to lead and inspire a team of Call Centre Agents. The successful candidate will drive sales performance and ensure adherence to compliance standards while fostering a supportive team culture.

You will manage operations and coaching, ensuring each agent excels in providing exceptional customer service aligned with Dis-Chem Life’s values. This role requires a true passion for people development, operational excellence, and customer focus.

Qualifications

• 3–5 years’ experience in financial advisory or insurance sales.
• Minimum 2 years in a team leader/supervisory role.
• Proven track record of meeting and exceeding sales targets.

Responsibilities

• Lead, mentor, and inspire a team of Call Centre Agents.
• Drive achievement of individual and team sales targets.
• Ensure compliance with regulatory frameworks.

Skills

Strong knowledge of retail financial products

Understanding of FAIS, FICA, TCF

Excellent communication skills

Strong problem-solving ability

Education

Relevant financial/insurance qualification (NQF 5 or higher)

RE5 certification

Tools

MS Office proficiency

CRM systems

Job description

As our Dis‑Chem Life Team Leader – Combined Sales, you will be responsible for leading, coaching, and motivating a team of Call Centre Agents to deliver exceptional customer experiences, meet sales targets, and uphold compliance standards. You will create an environment where agents can thrive, balancing people leadership, operational excellence, and hands‑on support to ensure every agent can succeed and every customer receives trusted advice.

Role Summary

This is a role for a leader who is customer‑obsessed, and passionate about growing people and performance. The Team Leader will oversee daily operations of a team of Call Centre Agents. You will manage sales performance, compliance, customer service, and team culture, ensuring alignment with Dis‑Chem Life’s values and objectives.

Benefits

• Career growth opportunities within Dis‑Chem Life.
• Exposure to South Africa’s largest retail pharmacy and insurance ecosystem.
• Inclusive, supportive culture with a focus on growth and development.

Team Leadership and Coaching

• Lead, mentor, and inspire a team of Call Centre Agents.
• Conduct regular performance check‑ins, providing coaching and support to drive growth.
• Foster a culture of accountability, collaboration, and continuous improvement.

Sales and Customer Outcomes

• Drive achievement of individual and team sales targets.
• Monitor key performance metrics (conversion rates, productivity, customer satisfaction).
• Support agents in handling escalated customer queries and complex cases.

Compliance and Quality Assurance

• Ensure all advisors operate in line with FAIS, FICA, TCF, and other regulatory frameworks.
• Monitor adherence to Dis‑Chem Life’s policies, processes, and ethical standards.
• Conduct spot checks and audits to ensure compliance and accuracy.

Operational Management

• Provide weekly and monthly performance reports to Call Centre Manager.
• Collaborate with HR, Training, and Compliance teams to address gaps and upskill agents.

People and Culture

• Build team morale through recognition, motivation, and open communication.
• Identify training needs and coordinate with the Training team.
• Act as a role model for Dis‑Chem Life values in all interactions.

Technical Skills

• Strong knowledge of retail financial products (life and funeral etc.).
• Understanding of FAIS, FICA, TCF, and insurance compliance requirements.
• Strong reporting and MS Office / CRM system proficiency.

Soft Skills

• Inspirational leader and coach.
• Excellent communicator with strong interpersonal skills.
• Commercially astute with a focus on results.
• Problem‑solver who thrives under pressure.
• High levels of integrity, professionalism, and accountability.

Experience

• 3–5 years’ experience in financial advisory or insurance sales.
• Minimum 2 years in a team leader/supervisory role.
• Proven track record of meeting and exceeding sales targets.

Qualifications

• Relevant financial/insurance qualification (NQF 5 or higher in Financial Services).
• RE5 (Regulatory Exam) certification required.
• FAIS‑compliant.
• Additional leadership/management training advantageous.