Team Leader - Combined Sales

Dis‑Chem Life; Gauteng; On-site; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Career growth

Industry exposure

Inclusive culture

Job summary

Dis-Chem Life is seeking a Team Leader for Combined Sales to guide a team of Call Centre Agents, driving sales while ensuring high-quality customer service and strict regulatory compliance. You will coach, mentor, and develop agents, balancing performance with a supportive culture.

The role emphasizes leadership, people development, and collaboration with HR and Compliance to meet growth targets within a leading SA retail and insurance ecosystem.

Qualifications

• 3–5 years’ experience in financial advisory or insurance sales.
• Minimum 2 years in a team leader/supervisory role.
• FAIS‑compliant and RE5 certification required.

Responsibilities

• Lead, mentor, and inspire a team of Call Centre Agents.
• Drive achievement of individual and team sales targets and monitor performance metrics.
• Ensure all advisors operate in line with FAIS, FICA, TCF and other regulatory frameworks.
• Collaborate with HR, Training and Compliance to address gaps and upskill agents.
• Foster a culture of accountability, collaboration, and continual improvement.

Skills

Team leadership

Coaching

Communication

Sales target achievement

Regulatory compliance

Education

NQF 5 or higher in Financial Services

Job description

Purpose of the Role

As our Dis-Chem Life Team Leader - Combined Sales, you will be responsible for leading, coaching, and motivating a team of Call Centre Agents to deliver exceptional customer experiences, meet sales targets, and uphold compliance standards. You will create an environment where agents can thrive, balancing people leadership, operational excellence, and hands‑on support to ensure every agent can succeed and every customer receives trusted advice.

This is a role for a leader who is customer‑obsessed, and passionate about growing people and performance.

Role Summary

The Team Leader will oversee daily operations of a team of Call Centre Agents. You will manage sales performance, compliance, customer service, and team culture, ensuring alignment with Dis-Chem Life’s values and objectives.

Benefits

• Career growth opportunities within Dis-Chem Life.
• Exposure to South Africa’s largest retail pharmacy and insurance ecosystem.
• Inclusive, supportive culture with a focus on growth and development.

Key Responsibilities

Team Leadership and Coaching

• Lead, mentor, and inspire a team of Call Centre Agents.
• Conduct regular performance check‑ins, providing coaching and support to drive growth.
• Foster a culture of accountability, collaboration, and continuous improvement.

Sales and Customer Outcomes

• Drive achievement of individual and team sales targets.
• Monitor key performance metrics (conversion rates, productivity, customer satisfaction).
• Support agents in handling escalated customer queries and complex cases.

Compliance and Quality Assurance

• Ensure all advisors operate in line with FAIS, FICA, TCF, and other regulatory frameworks.
• Monitor adherence to Dis-Chem Life’s policies, processes, and ethical standards.
• Conduct spot checks and audits to ensure compliance and accuracy.

Operational Management

• Provide weekly and monthly performance reports to Call Centre Manager.
• Collaborate with HR, Training, and Compliance teams to address gaps and upskill agents.

People and Culture

• Build team morale through recognition, motivation, and open communication.
• Identify training needs and coordinate with the Training team.
• Act as a role model for Dis-Chem Life values in all interactions.

Technical Skills

• Strong knowledge of retail financial products (life and funeral etc.).
• Understanding of FAIS, FICA, TCF, and insurance compliance requirements.
• Strong reporting and MS Office / CRM system proficiency.

Soft Skills

• Inspirational leader and coach.
• Excellent communicator with strong interpersonal skills.
• Commercially astute with a focus on results.
• Problem‑solver who thrives under pressure.
• High levels of integrity, professionalism, and accountability.

Experience

• 3–5 years’ experience in financial advisory or insurance sales.
• Minimum 2 years in a team leader/supervisory role.
• Proven track record of meeting and exceeding sales targets.

Qualifications

• Relevant financial/insurance qualification (NQF 5 or higher in Financial Services).
• RE5 (Regulatory Exam) certification required.
• FAIS‑compliant.
• Additional leadership/management training advantageous.