Team Leader, Branch

Standard Bank Group; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading financial services firm in Johannesburg is seeking a qualified individual to manage Points of Representation, ensuring operational effectiveness in security and cash management. Candidates should have 5-7 years of experience in Personal and Private Banking, as well as a relevant qualification. This role also involves aligning services to enhance client experiences.

Qualifications

• 5-7 years of client coverage experience in Personal and Private Banking.
• Relevant FAIS qualification is required.
• Front line experience in servicing customers.

Responsibilities

• Ensure the effective functioning of Points of Representation.
• Manage operational aspects like security and cash.
• Align sales and service matters with client experience.

Skills

Client Coverage

Front line customer service

Sales and service objectives

Education

NQF Level 7

Business Commerce

Tools

Customer Banking Applications

Job description

Overview

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To ensure the effective functioning of a Point/s of Representation (POR/s) including operational aspects (e.g., security, cash, etc.) and sales and service matters in line with client experience and laid down requirements. (Applicable where UB I, Cash Consultant I/II, forex and CLO are present).

Qualifications

Type of Qualification: NQF Level 7

Field of Study: Business Commerce

Licenses & Certifications: FAIS Representative

Experience Required

Client Coverage
Personal and Private Banking
5-7 years
RRelevant FAIS qualification and experience. Front line experience in serving customers in order to meet sales and service objectives. Knowledge of other departments and their functions within a branch.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Directing People
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Producing Output
• Providing Insights
• Understanding People

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)