Team Leader

Altron; Gauteng; Vor Ort; ZAR 420.000 - 640.000; Vollzeit

Zusammenfassung

Altron in Gauteng is seeking a Team Leader to manage the IT support team, technology facilities, vendor services and stakeholder relationships, ensuring a high level of service to the client on site.

The role requires 2-5 years in advanced IT with leadership experience; familiarity with Altron systems, networking, servers and Microsoft/Apple technologies is beneficial. This permanent position offers onsite work and clear progression opportunities.

Qualifikationen

• Matric is required.
• 2-5 years of advanced IT experience in a leadership role.
• Experience with Altron systems and processes advantageous.
• Networking and Server/Data Centre support experience advantageous.

Aufgaben

• Fulfil the role of primary client interface, providing efficient service delivery on the client site.
• Service Level Agreement – meeting SLAs monthly.
• Manage the team of support technicians to provide optimal IT support and achieve high customer satisfaction.
• Stakeholder engagement to improve processes and systems for customer satisfaction; drive continuous improvement.
• Reporting and data analytics – daily and weekly trends on calls logged and resolved.
• Handle escalations professionally.
• Demonstrate effective communication with staff and users.

Kenntnisse

Leadership

Supervisory

Apple OS Essentials

O365

A+ Certification

N+ Certification

Microsoft Certifications

IT Support

Networking & Server

Ausbildung

Matric

Tools

Altron systems

Jobbeschreibung

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We will use your information to: Match your qualifications with suitable job opportunities, Contact you regarding potential employment, and Manage your application in our system.

Your personal information will be kept confidential and protected with appropriate security measures.

You have the right to access your information, request corrections, and object to its use. Should you wish to withdraw your application, you may do so on the Application screen.

If you have any questions about our POPI policy, please contact us via our details on the Altron Website.

Introduction:
Business Unit: Altron Digital Business
Location: Gauteng
Appointment Type: Permanent
We are looking for a Team Leader who will manage the IT support team, Technology facilities, Vendor services, and other stakeholder relationships, ensuring a consistent high level of service to the client. Note: Due to text limitations within the CRS system, this advertisement provides a summary of the role, responsibilities, and requirements. Additional responsibilities may apply in accordance with the full approved job specification.

Required Tasks:
Fulfil the role of primary client interface, providing efficient and efficient service delivery for all operational activities on the client site.
Service Level Agreement – Knowing what they are and ensuring this is met monthly
Manage the team of support technicians to provide optimal IT support to the customer – Ensure consistent customer satisfaction via customer feedback on surveys and via regular call management
Stakeholder engagement to deliver on excellent customer service – identify potential improvements to processes and systems for customer satisfaction; challenge and enhance existing processes for continuous improvement.
Reporting and data Analytics – Daily and weekly trend on calls being logged and resolved to identify trends
Customer service - All escalations must be handled professionally
Communication and Presentation skills – Must be able to provide information (email or face to face) to staff and users at any given time and ensure the correct mes

Requirements:
Matric
Preferred: Leadership/Supervisory Qualification, ITL Foundation Certification, Apple OS Essentials, O365, A+, N+, and other Microsoft Certifications
2 - 5 years of advanced IT experience in a responsible role, including some leadership experience. Experience with Altron systems and processes would be advantageous
Networking and Server / Data Centre support experience would be an advantage

General Comment/s: Client site - onsite