Team Leader - Tech Support - Nutun RX

Trending Talent Solutions; Johannesburg; On-site; ZAR 223,200 - 334,800; Full time

Job summary

A customer service solutions provider in Johannesburg is looking for a Team Leader - Tech Support to lead their customer service team. You will motivate and guide your team to ensure service excellence in a dynamic environment. The role requires strong leadership skills, with responsibilities including team training, performance monitoring, and data analysis to enhance efficiency. Candidates should have a minimum of 3 years in customer service and proficiency in MS Office and Google Suite. This full-time role includes managing international shifts.

Qualifications

• Minimum 3+ years’ experience in a customer service contact centre environment.
• At least 1 year in a team leader or supervisory role.
• Experience working international shifts with schedule flexibility.

Responsibilities

• Coordinate daily operations of the customer service team.
• Drive overall team performance and manage service delivery processes.
• Conduct regular team meetings and provide feedback.

Skills

Leadership

Customer service

Team motivation

Data analysis

Coaching

Education

Grade 12/Matric

Diploma or Degree in a related field

Tools

MS Office

Google Suite

Job description

Team Leader - Tech Support - Nutun RX

Join to apply for the Team Leader - Tech Support - Nutun RX role at Trending Talent Solutions.

The Customer Service Team Leader is responsible for creating and maintaining a high-performance culture within the customer support team. This role requires a dynamic and proactive leader who can inspire, motivate, and guide team members to meet service excellence goals in a fast‑paced environment. The role involves multitasking between answering queries, conducting team meetings, coaching, training, and being a supportive presence on the floor.

Minimum requirements (Qualifications and Experience)

• Grade 12/ Matric.
• A Diploma or Degree in a related field is advantageous.
• Minimum 3+ years’ experience in a customer service contact centre environment.
• At least 1 year in a team leader or supervisory role within a performance‑driven environment.
• Proficiency in MS Office (Excel, Word, PowerPoint) and Google Suite.
• Strong product knowledge and systems competency.
• Own vehicle is preferred due to international shift requirements and 7‑day operations.
• Must have experience working international shifts from South Africa with schedule flexibility.

Key Responsibilities

• Provide supervisory support and coordinate daily operations of the customer service team.
• Drive overall team performance and manage service delivery processes end to end.
• Monitor productivity, service levels, and key performance metrics to ensure targets are met.
• Generate performance and operational reports for leadership insights.
• Analyze calls and data to enhance service delivery and process efficiency.
• Lead onboarding, training, and coaching of new and existing team members.
• Motivate the team, encourage high engagement, and manage attrition proactively.
• Monitor live interactions and provide constructive feedback where needed.
• Deliver one‑on‑one coaching sessions to improve individual and team performance.
• Support seamless integration of new hires onto the floor.
• Interact with clients and stakeholders as required (daily, weekly, monthly).
• Ensure compliance with all internal procedures, customer service standards, and information security requirements.
• Assist with data collection and reporting for audits.
• Lead performance, skill development, and team culture initiatives to promote growth and innovation.
• Conduct regular team meetings with recorded outcomes and follow‑up actions.
• Strong ability to compile, manage, and interpret data with attention to detail and confidentiality.
• Excellent reporting skills using MS Office and Google Suite tools.
• Competence in quality assurance and coaching methodologies.
• Research skills to find, organize, and present relevant customer service information.
• Skilled in listening and reviewing call recordings to identify service gaps.
• Ability to analyze efficiency metrics such as First Contact Resolution, CSAT, AHT, and Utilization.

Johannesburg

Published Date: 11 December 2025

Closing Date: 17 December 2025

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology, Strategy/Planning, and Training

Industries

Business Consulting and Services, Outsourcing and Offshoring Consulting, and Financial Services