Contact Centre Agent

Altron; Johannesburg; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Altron FinTech in Johannesburg is seeking a permanent Call Centre professional to support banking system processes and customer interactions. Fluency in English and another language is mandatory, with emphasis on accuracy and high-quality service.

Ideal candidates have 1–2 years of call centre experience and a proven ability to read, write, and interpret complex information, while maintaining ethical standards and confidentiality.

Qualifications

• Matric is required.
• A+ / N+ or similar technical qualification is required.
• 1–2 years Call Centre experience required.
• Financial Services experience will be an added advantage.
• SQL & Power BI is advantageous.

Skills

Call Centre experience

Fluent English

Multilingual ability

Time management

Analytical mindset

Strong communication

Education

Matric

A+ / N+ or equivalent

Tools

SQL

Power BI

Job description

By submitting your CV on this Career Portal, you acknowledge that your personal information will be processed in accordance with the Protection of Personal Information Act (POPI Act).

We will use your information to: Match your qualifications with suitable job opportunities, Contact you regarding potential employment, and Manage your application in our system.

Your personal information will be kept confidential and protected with appropriate security measures.

You have the right to access your information, request corrections, and object to its use. Should you wish to withdraw your application, you may do so on the Application screen.

If you have any questions about our POPI policy, please contact us via our details on the Altron Website.

Position Number: 4809

Reference Number: 2027142

Introduction: Business Unit: Altron FinTech
Location: Johannesburg
Employment Type: Permanent

• Working knowledge of Banking systems or cash loan industry advantageous
• Fluency in English and one additional language is mandatory.
• Must be able to read, write and display high levels of interpretation and understanding.
• Other additional languages will be an advantage.
• Time management is essential.
• Strong oral and written communications skills.
• Must have an excellent telephone manner and customer service ethic.
• Organisational and prioritisation skills.
• Technology and system savvy.
• Basic computer & Microsoft Windows knowledge.
• Numeracy skills.
• Proven track record of being analytical.
• Ability to work in a fast-paced environment whilst still maintaining high levels of accuracy.
• Ability to maintain supreme levels of ethical behaviour and confidentiality.Ability to multi-task extensively
• Ability to identify opportunities for improvement.

• Matric is required.
• A+ / N+ or a similar technical qualification is required.
• 1 – 2 Years Call Centre experience required
• Financial Services experience will be an added advantage.
• SQL & Power BI is advantageous