Operator: Docucare

Altron; Johannesburg; On-site; ZAR 89,000 - 134,000; Full time

Job summary

Altron Document Solutions is seeking an on-site printing support technician at the XGS Site - WITS Johannesburg. The role involves loading paper, performing maintenance on printing devices, and providing first-level support to customers on site.

The successful candidate will have Matric and at least 6 months experience with basic hardware knowledge of printers, plus good communication and troubleshooting skills. This is a fixed-term contract with hands-on responsibilities at the customer site.

Qualifications

• Must have Matric.
• At least 6 months of experience with basic hardware knowledge of printing devices.
• Basic PC literacy.
• Excellent communication skills.
• Ability to interact with all levels of technical support and end users.

Responsibilities

• Deliver prompt customer service as part of an on-site technical support team.
• Perform daily checks and first-level maintenance on all printing devices (cleaning, rollers, glass plates, replacing consumables and paper).
• Investigate and resolve device faults within your capability; escalate where needed.
• Monitor toner and consumable levels, replacing toners promptly.
• Place timely orders for consumables and paper when minimum stock levels are hit.
• Report trends to the Site Manager: device availability and utilisation, consumable usage, and evolving user needs.
• Provide basic training and guidance to customers within your remit.

Skills

Customer service

Troubleshooting

Communication skills

PC literacy

Interpersonal skills

Education

Matric

Job description

By submitting your CV on this Career Portal, you acknowledge that your personal information will be processed in accordance with the Protection of Personal Information Act (POPI Act).

We will use your information to: Match your qualifications with suitable job opportunities, Contact you regarding potential employment, and Manage your application in our system.

Your personal information will be kept confidential and protected with appropriate security measures.

You have the right to access your information, request corrections, and object to its use. Should you wish to withdraw your application, you may do so on the Application screen.

If you have any questions about our POPI policy, please contact us via our details on the Altron Website.

Position Number: 2217

Reference Number: 2027138

Introduction: Business Unit: Altron Document Solutions
Location: XGS Site - WITS Johannesburg
Employment Type: Fixed Term Contract
Adding an onsite print service to the site. This position involves loading of paper, checking equipment
and performing a maintenance function at the customer site. First level support. Faults that the
incumbent is not capable of resolving will then be escalated in accordance with the defined channels.
The objective is to prevent unnecessary incidents from being escalated by the Customer and assigned
to field Technicians by pro-actively fulfilling maintenance on each device as per device maintenance
procedure. This includes all reasonable and practicable tasks required by the Site Manager; Customers and
Service Providers

Required Tasks: Core tasks

• Deliver prompt customer service as part of an on-site technical support team.
• Perform daily checks and first-level maintenance on all printing devices (cleaning, rollers, glass plates, replacing consumables and paper) per the defined procedure.
• Investigate and resolve device faults within your capability; escalat...
• Monitor toner and consumable levels, replacing toners promptly when thresholds are reached.
• Place timely orders for consumables and paper when minimum stock levels are hit.
• Report trends to the Site Manager: device availability and utilisation, consumable usage, and emerging user needs.
• Provide basic training and guidance to customers, within your remit.

Ongoing expectations

• Follow all processes and procedures.
• Maintain a high level of customer satisfaction.
• Keep up to date with product maintenance procedures.
• Support Altron's purpose, vision, values and goals.

Requirements

• Must have Matric
• A minimum of 6 months experience with basic Hadware knowledge of printing devices
• Basic PC literacy
• Solution orientated, goal driven with a passion in getting hands-on involved in challenging situations that require trouble shooting and problem solving
• Excellent communication skills refined whilst interacting with Customers during trouble shooting; problem solving and training
• Ability to interact with all levels of technical support and end user personnel
• A passion to deliver excellent Customer service