Team Lead, Product Support — FinTech with People-First

Electrum Payments; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading FinTech company in Cape Town is seeking a Team Lead for their Product Support team. This position involves coaching Support Engineers, ensuring quality client support, and driving process improvements. Candidates should have a degree in IT or related field, 3-5 years experience in technical support, and strong leadership skills. Join Electrum to grow your career in a dynamic environment focused on client satisfaction and technical excellence.

Benefits

Flexible work hours

20 days of leave per year

Daily catered lunch

Team activities and outings

Qualifications

• 3-5 years in technical product, application, or client-facing support.
• Experience in an agile/fast-paced technical environment.
• Proven leadership in leading, mentoring, or formally managing technical teams.

Responsibilities

• Lead, coach, and develop Support Engineers and Interns.
• Ensure high-quality client support and contribute to process improvement.
• Maintain operational excellence and foster a culture of trust.

Skills

Technical product support

Coaching and mentoring

Analytical problem-solving

Exceptional communication

Client-centric mindset

Education

Relevant Degree or Diploma in IT, Engineering, Computer Science, or a related field

Relevant industry certifications (e.g., ITIL)

Tools

Zendesk

Elastic

Zenduty

Job description

A leading FinTech company in Cape Town is seeking a Team Lead for their Product Support team. This position involves coaching Support Engineers, ensuring quality client support, and driving process improvements. Candidates should have a degree in IT or related field, 3-5 years experience in technical support, and strong leadership skills. Join Electrum to grow your career in a dynamic environment focused on client satisfaction and technical excellence.