Target-Driven Collections Agent — In-Office Cape Town

EXL; Cape Town; On-site; ZAR 167,400 - 279,000; Full time

Benefits offered by this job

Market-related salary

Performance-based incentives

Growth opportunities

Supportive team environment

Job summary

A leading customer service firm in Cape Town is looking for motivated Customer Service Agents to join their Collections Campaign team. Candidates will manage customer interactions related to overdue accounts and negotiate payment arrangements. Applicants must have at least 6 months of call center experience and a clear credit record. This is a full-time in-office role with rotational shifts. The position offers a market-related salary and performance incentives.

Qualifications

• Minimum 6 months call center experience (non-negotiable).
• Clear credit record (non-negotiable).
• Willingness to work rotational shifts.

Responsibilities

• Contact customers regarding outstanding accounts via phone.
• Negotiate and secure payment arrangements.
• Provide accurate account information and resolve customer queries.
• Maintain detailed records of customer interactions.
• Meet and exceed collection targets.

Skills

Strong communication skills

Negotiation skills

Problem-solving skills

Attention to detail

Ability to handle pressure

Target-driven

Education

Matric (Grade 12)

Job description

A leading customer service firm in Cape Town is looking for motivated Customer Service Agents to join their Collections Campaign team. Candidates will manage customer interactions related to overdue accounts and negotiate payment arrangements. Applicants must have at least 6 months of call center experience and a clear credit record. This is a full-time in-office role with rotational shifts. The position offers a market-related salary and performance incentives.