Collections Agent (ACS) Mr Price Money

Mr Price Group Careers; Durban; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Uncapped incentives

Staff discounts across Mr Price stores

Staff share scheme after 1 year

Learning and development opportunities

Vibrant work environment

Wellness programs and benefits

Job summary

Mr Price Group is seeking a Collections Agent to contact arrear account customers and recover overdue instalments across lending products, while upholding service standards. Key duties include negotiating payment arrangements, updating customer information, building rapport, and ensuring quality work in line with SLAs.

The role offers uncapped incentives, staff discounts across Mr Price stores, and learning opportunities.

Qualifications

• 6-12 months in Debt Collection, ideally within a Call Centre environment.
• Familiarity with the life cycle of an account, the collection process, and the systems that support these processes.

Responsibilities

• Negotiate payment arrangements in accordance with setstandards
• Accurately updating customers' information
• Establishing a rapport with customers andrehabilitating customers through excellent customer service standards
• Ensuring all quality of work is in line with ServiceLevel Agreements.

Skills

Debt collection

Call centre experience

Negotiation

Job description

Job Description

Collections Agent contacts arrear account customers to collect on their overdue instalments for all our lending products which minimize bad debt write-offs.

Responsibilities

• Negotiate payment arrangements in accordance with setstandards
• Accurately updating customers' information
• Establishing a rapport with customers andrehabilitating customers through excellent customer service standards
• Ensuring all quality of work is in line with ServiceLevel Agreements.

What’s in it for you…

• Achieve your targets and enjoy uncapped incentives.
• We offer extensive learning and development opportunities tohelp you advance your career
• Enjoy discounts on merchandise at all Mr Price Group stores,including Mr Price, Mr Price Home,Mr Price Sport, and Miladys
• After one year of permanent service, you can join our sharescheme and become a part-owner in the success of the company. Build yourfinancial security with the long-term growth of your shares.
• Vibrant work environment - join a dynamic and energetic teamwhere every day is a new adventure
• Health and wellness programs: stay healthy and happy withour comprehensive wellness programs and benefits
• Recognition and rewards: get recognized and rewarded foryour achievements with our exciting incentive programs

Qualifications

• 6-12 months in Debt Collection, ideallywithin a Call Centre environment.
• Familiarity with the life cycle of anaccount, the collection process, and the systems that support these processes.