Talent Pool - Operations Manager Hygiene KZN Region

Tsebo Solutions Group; Durban; On-site; ZAR 520,000 - 820,000; Full time

Job summary

Tsebo Solutions Group in Durban is seeking an experienced middle-management professional to oversee cleaning and facility services across contracts. You will allocate resources, supervise staff, manage assets, and ensure SLA compliance while maintaining high service standards.

The role requires a minimum of 5 years in a similar environment, a valid driver's license, and a tertiary qualification. You will conduct regular client meetings, implement health and safety policies, and drive

Qualifications

• Matric/Grade 12 is required.
• Tertiary qualification or equivalent experience.
• Must have a valid driver’s license and own reliable vehicle.
• Minimum 5 years’ experience in a middle management role.

Responsibilities

• Best allocate the resources of the contract to achieve maximum cleaning output and adhere to SLA requirements.
• Maintain consistently high service standards for all scope services with regular site visits and inspections.
• Open new units per policy; implement Tsebo standards within three months.
• Ensure unit closures are handled with staff, equipment, billing and costs completed in the closing month.
• Retain contracts by delivering excellent service and building client relationships with key contacts.
• Perform monthly asset spot checks; ensure equipment is in good condition and serviced.
• Hold regular formal client meetings to ensure needs and expectations are met.
• Respond to client and management requests promptly with required actions.
• Conduct regular performance appraisals for management staff and identify training needs.
• Ensure all OHS act requirements are followed on site in line with policies and legislation.

Skills

Leadership

Attention to detail

Hygiene principles

Staff scheduling

Education

Matric / Grade 12

Tertiary qualification

Driver's license

Job description

• Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to. Output-based contracts must be managed efficiently.
• Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections.
• New units to be opened according to company policies and procedures and Tsebo standards are implemented within a three-month period.
• Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing, and costs are attended to within the month of closing.
• Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
• Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required..
• Regular client meetings with at least one formal documented client meeting per month to ensure client needs are understood and expectations are met.
• Responding to clients and management request timeously and providing necessary action required...
• To hold regular performance appraisals with all management staff reporting to you, identify areas for development and training needs.
• Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.

Duties & Responsibilities

• Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to. Output-based contracts must be managed efficiently.
• Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections.
• New units to be opened according to company policies and procedures and Tsebo standards are implemented within a three-month period.
• Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing, and costs are attended to within the month of closing.
• Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
• Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required..
• Regular client meetings with at least one formal documented client meeting per month to ensure client needs are understood and expectations are met.
• Responding to clients and management request timeously and providing necessary action required...
• To hold regular performance appraisals with all management staff reporting to you, identify areas for development and training needs.
• Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.

Skills and Competencies

• Leadership skills
• Attention to detail and sense of urgency.
• Understand Hygiene principles and knowledge of company policies and procedures.
• Good understanding of scheduling of staffing and assign tasks productively to each position to achieve an output standard according to site specific sla’s..

Qualifications

• Minimum Matric / Grade 12
• Relevant tertiary qualification and/or equivalent experience.
• Must have a valid driver’s license and own reliable vehicle.
• Minimum of 5 years’ experience in a similar environment on middle management level.