Senior Transfer Agency Operations Leader: Strategy & Service

Apex Group Ltd (UK Branch); Cape Town; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

A leading financial services organization in Cape Town seeks a Senior Manager Transfer Agency. This senior leadership position involves strategic operational leadership, managing client relationships, and driving service excellence. Candidates must have extensive experience in Transfer Agency or Fund Administration and proven leadership skills. Responsibilities include overseeing client escalations, leading teams, and ensuring operational resilience. Strong strategic thinking and communication skills are vital for success in this role.

Qualifications

• Extensive experience in Transfer Agency or Fund Administration with senior operational leadership exposure.
• Proven ability to manage complex client relationships and senior-level escalations.
• Strong strategic thinking combined with deep operational understanding.

Responsibilities

• Lead the execution of the Transfer Agency operating model in alignment with strategic objectives.
• Own senior client escalations, ensuring effective resolution and communication.
• Provide leadership to management and senior operational teams.

Skills

Transfer Agency experience

Client relationship management

Strategic thinking

Operational leadership

Communication skills

Job description

A leading financial services organization in Cape Town seeks a Senior Manager Transfer Agency. This senior leadership position involves strategic operational leadership, managing client relationships, and driving service excellence. Candidates must have extensive experience in Transfer Agency or Fund Administration and proven leadership skills. Responsibilities include overseeing client escalations, leading teams, and ensuring operational resilience. Strong strategic thinking and communication skills are vital for success in this role.