Switchboard Operator - Isipingo

Joint Medical Holdings; KwaZulu-Natal; On-site; ZAR 89,000 - 123,000; Full time

Job summary

Joint Medical Holdings is seeking a dedicated switchboard operator in KwaZulu-Natal to manage hospital communications. You will answer calls, route to appropriate departments, maintain phone lists, log line issues, and assist with reception duties as needed.

The role requires professionalism, the ability to work well under pressure, and flexible shifts including public holidays. Ideal candidates hold a minimum grade 12, basic computer skills, and a willingness to take ownership and improve

Qualifications

• Must have grade 12.
• Preferably have computer experience.
• Hospital admin experience will be advantageous.
• Ability to deal with members of the public.
• Willingness to assume job ownership, work independently and apply continuous improvement.
• Prepared to work shifts and Public Holidays.

Responsibilities

• Operate switchboard to receive calls and pass them on to the correct person or department.
• Answer incoming, internal and designate outgoing calls in a professional and pleasant manner.
• Liaise and communicate with doctors, executive personnel, public and colleagues.
• Designate complaints to relevant channels.
• Keep abreast with all relevant information and contingency plans.
• Update hospital telephone lists and relevant telephone numbers.
• Answer calls within 3 rings.
• Operate a busy switchboard.
• Facilitate telephone calls in and out of the department.
• Log calls for hospital staff and patients.
• Log calls for faulty lines and switchboard.
• Knowledge of health and safety rules and emergency evacuation procedures.
• Assist with reception duties when required.

Skills

Communication skills

Professionalism

Education

Grade 12

Tools

Basic computer skills

Job description

To operate switchboard to receive calls and pass them on to the correct person or department.

KEY PERFORMANCE AREAS

• To answer incoming, internal and designate outgoing calls in a professional and pleasant manner.
• Liaise and communicate with doctors, executive personnel, public and colleagues.
• Be able to designate complaints to relevant channels.
• Keep abreast with all relevant information and contingency plans.
• Update hospital telephone lists and relevant telephone numbers.
• To answer calls within 3 rings.
• Operating busy switchboard.
• Facilitate telephone calls in and out of the department.
• Log calls for hospital staff and patients.
• Log calls for faulty lines and switchboard.
• Knowledge of health and safety rules and emergency evacuation procedures.
• Assist with reception duties when required.

MINIMUM REQUIREMENTS

• (Educational Qualifications &
• Experience)
• Must have grade 12
• Preferably have computer experience
• Hospital admin experience will be advantageous
• Ability to deal with members of the public.
• The ideal candidate must have the willingness to assume job ownership, work independently and apply principles of continuous improvement.
• Must be prepared to work shifts and Public Holidays.

SKILLS (Practical & Technical)

• Must be honest, truthful and conscientious in their approach and in their performance of their work.
• Professionalism, friendliness and efficiency is always required.
• Develop a spirit of teamwork amongst colleagues in all departments recognising the needs for a friendly working environment.

BEHAVIOURAL ATTRIBUTES (Personality Characteristics)

• Professionalism and initiative.
• Well-spoken and respectful.
• Must be able to adhere to all company rules and policies.