Reception Administrator

Mediclinic International; South Africa; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Mediclinic Southern Africa is seeking an admissions administrator to assist patients during admissions and discharges, and to mitigate operational and financial risks for the organization. The role focuses on accurate booking, pre-admission handling, and adherence to patient administration policies.

Preference will be given to candidates with reception administration experience and prior work in a private healthcare facility.

Qualifications

• ESSENTIAL EDUCATION: Grade 12 or equivalent
• DESIRED EDUCATION: None
• ESSENTIAL MINIMUM EXPERIENCE: None
• DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility
• ADDITIONAL KNOWLEDGE: Patient Administration policies and procedures; Cash Handling; Blacklisted patients; Bed Overrides; etc.

Responsibilities

• Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure
• Identify and prevent financial risks by adhering to policies and procedures
• Ensure an effective discharge process as per the Patient Administration Manual

Education

Grade 12 or equivalent

Job description

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Closing date: 15/09/2026
Number of positions: 1
Recruiter name: Nadine Lizelle Hearne
Reference number: 73182
Workplace Type:On-site
Permanent

MAIN PURPOSE OF JOB

To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.

KEY RESPONSIBILITY AREAS

Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure

Identify and prevent financial risks by adhering to policies and procedures

Ensure an effective discharge process as per the Patient Administration Manual

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12 or equivalent

DESIRED EDUCATION: None

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: None

DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility

REQUIRED JOB SKILLS AND KNOWLEDGE

• Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
• Admission; Bed functions; Preparation for next day and discharge processes
• Anatomy (including terminology)
• Hospitals switchboard systems
• Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
• Patient admin programmes on the AS400 system
• ICD and CPT codes
• Medical Aid Schemes and the Private healthcare environment
• Workmans Compensation Act (WCA) processes; procedures and policies
• Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.