Reception Administrator

Mediclinic International; Polokwane; On-site; ZAR 80,000 - 150,000; Full time

Job summary

Mediclinic International in Polokwane is seeking an admissions administrator to support patient admissions and discharges on-site. You will handle bookings, bed assignments, and ensure processes follow procedures.

You will identify financial risks, uphold confidentiality, and work with the switchboard and patient administration systems to maintain accurate records.

Essential grade 12 and reception experience in a private healthcare setting are preferred; training will be provided.

Qualifications

• Essential Grade 12 or equivalent.
• Reception administration experience preferred; private healthcare experience is a plus.
• Familiar with medical aid processes and patient confidentiality.

Responsibilities

• Assist patients with admissions and discharges per procedure.
• Identify and prevent financial risks per policies.
• Ensure effective discharge process per Patient Administration Manual.

Skills

Debtpack Enquiry

Admissions & Discharges

Anatomy terminology

Switchboard systems

Patient administration policies

AS400 patient admin

ICD CPT codes

Medical aid & private healthcare

WCA processes

Financial risk awareness

Education

Grade 12 or equivalent

Job description

Permanent

Workplace Type: On-site

MAIN PURPOSE OF JOB

To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.

KEY RESPONSIBILITY AREAS

Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure

Identify and prevent financial risks by adhering to policies and procedures

Ensure an effective discharge process as per the Patient Administration Manual

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12 or equivalent

DESIRED EDUCATION: None

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: None

DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility

REQUIRED JOB SKILLS AND KNOWLEDGE

• Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
• Admission; Bed functions; Preparation for next day and discharge processes
• Anatomy (including terminology)
• Hospitals switchboard systems
• Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
• Patient admin programmes on the AS400 system
• ICD and CPT codes
• Medical Aid Schemes and the Private healthcare environment
• Workmans Compensation Act (WCA) processes; procedures and policies
• Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.