Support Technician

Sportable Ltd; Cape Town; On-site; ZAR 280,000 - 480,000; Full time

Benefits offered by this job

Generous annual leave - 21 days

Pension Salary Sacrifice - 3% employer

Opportunity for global collaboration

Job summary

Sportable Ltd in Cape Town is seeking an IT Operations Support professional to join our dynamic tech startup. You will provide 1st line IT support, troubleshoot systems, and manage incidents for hardware and software used across our sports data platforms.

Work closely with TechOps, Product, Hardware & Firmware, and Engineering teams. This role emphasizes proactive problem-solving, knowledge base maintenance, and remote support around live events and field operations.

Qualifications

• Minimum 1 year experience in similar technical operations or IT support.
• Ability to act as first point of triage and escalation for incidents.
• Understanding of networking fundamentals and basic debugging tools.

Responsibilities

• Providing 1st line IT support and troubleshooting of all Sportable systems and products.
• Raising and assigning incidents when systems or product issues are identified.
• Maintaining the knowledge base with SME input across IT, Networking, Product, Engineering, Content Delivery and Field Operations.
• Providing pre/post-match remote support for field operations teams.
• Coordinating with SME teams to drive product and system improvements.
• Following policies and procedures for technical operations to maintain consistency of service.
• Monitoring and maintaining technical systems to ensure optimal performance.
• Managing deployment and maintenance of technical equipment and software.
• Interfacing with other departments to ensure technical operations are aware of all deliverables.
• Engaging with technical teams to support root cause analysis for high-priority issues.

Skills

IT Support

Troubleshooting

Time management

Attention to detail

Stakeholder mgmt

Incident management

Triage

Networking basics

Cloud tooling

Desktop/Laptop support

Teamwork

Tools

Wireshark

Linux basics

DHCP

Firewalls

Routers

Job description

Roles Description

Sportable is a sports data company that makes hardware and sells data. We are an innovative, forward thinking tech start-up that is revolutionising how we view, understand, and interact with live sport today. With rugby being our beachhead market, we are working with top teams and manufacturers, developing state of the art hardware and wearable devices that enable sport specific data to be collated in real time. Our expert team of sport scientists, engineers and software developers are working alongside some of the biggest names in broadcasting to bring this innovative technology to the masses and cultivate fan engagement.

Responsibilities

• Providing 1st line IT support and troubleshooting of all the Sportable’s systems and products.
• Raising and assigning incidents when systems, devices or product issues are identified.
• Maintaining the knowledge base, with the help of subject matter experts (SME), including the following domains:
  • IT and Networking
  • Product
  • Engineering (backend and hardware)
  • Content Delivery
  • Field Operations
• Providing pre/post‑match day remote support for field operations team.
• Coordinate with the technical SME teams to drive product and system continuous improvements.
• Following policies and procedures for technical operations to maintain consistency of service.
• Monitoring and maintaining technical systems to ensure optimal performance.
• Managing the deployment and maintenance of technical equipment and software.
• Interfacing with other departments to ensure technical operations is aware of all deliverables.
• Engaging with technical teams in high priority or repeatable issues to support Root Cause Analysis (RCA) providing input as required.

Required Skills and Technology Experience

• Minimum 1 year experience in similar technical operations or IT support role.
• Excellent time management.
• Problem solver.
• Attention to detail.
• Stakeholder Management Skills.
• Understanding of the Incident Management process.
• Ability to act as the first point of triage and escalation for all incidents.
• Understanding of networking (ethernet, fibre, DHCP, Firewalls, Switches, Routers, Wireless links, VLANs).
• Basic Network debugging (ping, traceroute, Wireshark).
• Understanding or experience with cloud tooling.
• Experience supporting desktops/laptops, and network attached devices.
• Experience working in a team-oriented, collaborative environment.

Desirable Traits

• Data Analysis.
• Willingness to learn new skills.
• Basic scripting skills (batch / python / bash).
• Knowledge of Linux operating systems.

Reporting directly to

• TechOps Lead

Working Closely With

• Client Delivery
• Product Team
• Hardware & Firmware Teams
• Engineering Teams

Perks

• Generous annual leave - 21 days holiday excluding bank holidays
• Pension Salary Sacrifice - 3% employer pension contribution
• Opportunity for global collaboration

Sportable is a committed equal opportunities employer, and we welcome applications from disabled candidates, and those from minority ethnic backgrounds.