Infrastructure Engineer

LiveScore Group; Cape Town; Hybrid; ZAR 450,000 - 750,000; Full time

Benefits offered by this job

Discovery medical aid

21 days leave

Discretionary company performancebonus

Job summary

LiveScore Group Wonderlabz in Cape Town is seeking an Infrastructure Engineer to administer online gaming platforms, ensure performance and availability, and provide tiered technical support. The role requires strong Linux knowledge, hands-on Kubernetes experience, and proactive monitoring across live and staging environments.

The successful candidate will contribute to automation, incident response, and collaboration with internal teams and external providers, in a hybrid on-site setting with

Qualifications

• Experience in linux-based environments with strong IT knowledge.
• Excellent communication skills across technical and non-technical audiences.
• Ability to analyse logs for troubleshooting, cybersecurity threats and system errors.
• Mentor and guide other team members; act as a senior technical resource during outages.

Responsibilities

• Design and implement new setups and improvements.
• Monitor live and staging infrastructure; proactively respond to issues.
• Troubleshoot and resolve incidents, problems and changes per ITIL practices.
• Collaborate with service providers and NOC/1st/2nd line teams.
• Lead log analysis and metrics collection for incident resolution and prevention.

Skills

Linux

Troubleshooting

Log analysis

Communication

Autonomous work

Teamwork

Networking basics

Monitoring & metrics

DevOps practices

Tools

Kubernetes (GKE)

OpenStack

VMware

Grafana/Prometheus

Splunk/EFK

GitHub/GitLab

CI/CD pipelines

DNS/HTTPS certificates

Job description

Cape Town

Hybrid working (On-site Tuesday and Thursday)

Based on the Cape Town beachfront – a breathtaking expanse of white sand and surf, against the backdrop of the world-famous Table Mountain is our newest addition to LiveScore Group – Wonderlabz.

INFRASTRUCTURE ENGINEER

Cape Town

Hybrid working (On-site Tuesday and Thursday)

Based on the Cape Town beachfront – a breathtaking expanse of white sand and surf, against the backdrop of the world-famous Table Mountain is our newest addition to LiveScore Group – Wonderlabz.

With a strong legacy collective expertise, the team in Cape Town push the boundaries of gaming design and development, always aiming to provide advanced solutions to complex operational challenges delivering inhouse gaming software to LiveScore Group of the highest quality, every time.

LiveScore Group is home to LiveScore, LiveScore Bet and Virgin Bet and now Wonderlabz - four of the most exciting brands in the sports and gaming industries today. We are passionate and excited about what we do in the Sports Media, Gaming and Betting sector and are proud of the high ratings we have achieved. We live our values, aiming to enhance and increase the enjoyment of sport through innovative products and immersive experiences. Trust is important in how we work, ensuring we are a collaborative unit who holds each other accountable. Relentlessly ambitious in everything we do, we embrace change and understand that failure is part of success.

We use our platform for positive social change and work to build a company our employees are proud to work for. We have a long-term commitment to diversity and inclusion. Our I.D.E.A (Inclusion, Diversity, Equality, Awareness) Forum is critical to our business and is embedded in our organisational structure to support a sense of belonging for everyone and to create a culture that allows all employees to thrive.

The Role

The Infrastructure Engineer’s role is to administer the Online Gaming platforms, ensure optimum performance and availability of such platform, provide third/fourth-level troubleshooting support, and liaise with all applicable service providers and third parties including NOC/1st/2nd line support. Provide technical support to all roles.

Key Responsibilities

• Partake in the design and implementation of new setups
• Assist in process improvement and automation.
• Test and design new systems/services and their suitability for possible use in production environments
• Proactive monitoring and support of the live and staging infrastructure
• Investigate and react to any live or staging issues that might arise
• Prepare and take part in the periodic release of new software
• Act as an escalation point for issues flagged by customer support
• Handle service requests, incidents, problems and change requests, using ITIL best practice.
• Assist in process improvement and automation.
• Assist in intensive investigations into problems that would include detailed log and metrics analysis to provide detailed analysis, resolution and future prevention of such issues

Skills, Knowledge And Experience

• All-rounder with proven experience in linux based environments with very good IT knowledge
• Possess excellent communication skills, capable of delivering information to both technical as well as non-technical personnel, the ability to work autonomously and in a team environment
• Detect/analyse alarms to provide fault isolation and remote troubleshooting, being a responsible individual for problems until their complete resolution
• Ability to analyse logs for troubleshooting issues, including malicious activity or cybersecurity threats, code and systems errors and problems
• Understands how to direct, support and guide other team members and knows how to motivate them with great attention to detail and acts as a senior technical resource for outages until restoration.
• Production support or implementation of Kubernetes, preferable in google managed Kubernetes environment (GKE) for at least 24 months
• Virtualisation - OpenStack, VMware, Cloud - Experience with any: Google GKE, Amazon EKS, Azure AKS, OpenShift/OKD
• Excellent log analysis and setup of aggregated logging systems such as Splunk/EFK and excellent networking skills including packet capture and analysis
• Excellent monitoring and metrics analysis and systems implementation such as Grafana, APM, Prometheus, Zabbix, etc… with deep knowledge of various monitoring tools and excellent problem-solving skills
• Experience with code repositories GitHub/Gitlab, CI/CD pipelines and DevOps principles and DNS/HTTPS certificates

What can we offer?

• Discovery medical aid
• 21 days leaveDiscretionary company performance bonus